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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bummer I was charged the wrong rate. The lobby was in rough shape - worn door handles, chipped and mismatched paint. Carpet in room was old and dingy. Kitchenette was very dated. Pillows were cheap and flat. There was no curtain sheer. Breakfast was very low budget.
Business response:
Pete, thank you for posting a review of your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and weare taking appropriate steps to ensure future guests do not encounter the same issues. We hopeyou will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Fairly good but trying to change of room was not easy
Business response:
Eunnice, thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry for the inconvenience you faced. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Ok hotel conveniently located First the positives. The beds were very comfortable had a good nights sleep and it was quiet. The staff were helpful and friendly and the location was good, walking distance to stores and restaurants and a short drive to the beach. Parking was plentiful and free and the rooms non-smoking. Now the negatives. The tub was stopped up and we were inconvenienced for about 45 minutes while maintenance unclogged it. The refridgerator had broken pieces and there weren't any amenities such as a workout ro... read more
Business response:
Marilyn, thank you for the feedback about your stay at our hotel. We are happy to know you liked our courteous associates, convenient location and the comfort our beds provide. However, we are sorry for the maintenance issues you had and the inconvenience it caused. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
It was a little bit dirty. The staff was not friendly. The price was high.
Business response:
Thank you for reviewing your stay. Please accept our apologies for your experience, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thanks again for staying with us, and we would love the opportunity to serve you again soon. Sincerely, Hotel Management
Very nice & relaxing
Business response:
Johnetta, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
旅慣れしてない日本人には不向きか 到着してチェックインしようとしたら、フロントでは他のお客さんの予約が入ってないことで確認中だったようだが、私がフロントにいるのに全く無視、たまりかねてこちらから名乗ろうとしたら、ちょっと待って！みたいな態度。 少しのことなら我慢するが到着してすぐの印象なのでかなりマイナス。アメリカの旅に慣れてない友人には勧められない。 建物も全体的に古いのは否めない。 泊まってる客層も何となく安心感がないイメージ。
Business response:
Thank you for staying with us. Please accept our apologies for the difficulties you encountered at the time of check-in and for the behavior of our staff. We assure you that we have discussed your feedback with our team, we’re taking appropriate actions to make sure this is not repeated. We hope you will give us another opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Business response:
Alfredo, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,224 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.