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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ESA Torrance Review Poor wifi connection, horrible breakfast, pets and cigarette smell all in corridor and elevator, dirty kitchenette and room. Staff is not very helpful
Business response:
Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Lackluster and confusing at the extended stay Check it was delayed by over an hour. The man at the desk could not give me any communication regarding the delay. He directed me to "keep waiting". Once I was finally able to check in, the room I was staying in completely smelled permeated in cigarette smoke. All of my clothes ended up smelling as if I had been smoking. The room itself was clean and comfortable, except for the overwhelming smell of cigarettes.
Business response:
Stephen, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
early morning check in Got in very late, or early in the morning and was very happy to have a place to stay. Service was good, very polite.
Business response:
Duane, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were impressed with our top-notch service and facilities. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
cozy temp home both clerks were easy to contact and very accommodating. my bathroom fan was noisy and intermittent but they tend to do that. it's a beautiful thing to barrow a pan and cook up stuff from the grocers down the street.
Business response:
Thanks for choosing Extended Stay America for your stay. We are glad you were satisfied with your stay with us. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Headboard broke while I was laying in bed. Cable TV kept going to no signal.
Business response:
Thank you for the comments about your stay. We are sorry to know you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite, and we have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,224 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.