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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room, That's about it The property is convenient. Upon arriving, the lobbying reeked of illegal substances. There were signs warning guests not to smoke illegal substances (even though guests clearly were). As we went up to our room, the hallway had an overwhelming smell of illegal substances. Our room was clean and fairly newly renovated. We were very happy that our room was smell-free. For the price and location, this hotel was great, although I would never want children to stay in that hotel.
Business response:
Thank you for choosing our hotel for your stay. We are glad that your overall visit was satisfactory, and that you liked your clean accommodation and our location. However, we are sorry for the inconvenience you experienced due to the smoke smell which underwhelmed your impression of our hotel. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you and your family once aga... read more
Business response:
Thank you for taking the time to share your generous ratings regarding your stay at Extended Stay America - Los Angeles - Torrance Blvd. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
The T.V. didn't work. The T.V. didn't work because of some code needed that the front desk attendant didn't know. Front desk clerk wasn't willing to call general manger for assistance.
Business response:
Thank you for your review, and we do apologize for the service issues you experienced with our front desk associate. We have discussed your concerns with our team members, so that it is not repeated in the future. We are pleased you chose our hotel for your visit, and we hope you will stay with us again, so we can make it up to you. Sincerely, General Manager
Acceptable Breakfast is a joke . Service is not the best . Clean rooms and facilities that do the job . Laundry on site . No fitness centre as advertised. It's not fantastic but for the price represents pretty good value
Business response:
We appreciate your stay and for taking the time to leave a feedback. It's great to read that you liked your clean room and the good value we offer. However, we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
I stay here every time I visit Cali but my recent trip... The bed was very discomforting but other than that , everything was fine
Business response:
Thank you for making Extended Stay America Los Angeles –Torrance your preferred hospitality partner for all your trips to the area. We are glad we continue to deliver pleasant stay experiences each time you stay with us. However, we are sorry to hear that you found your bed to be uncomfortable this stay. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you for your loyalty, and we hope you will give us another opportunity to provide a better experience on your nex... read more
Business response:
Thank you for choosing Extended Stay America Los Angeles - Torrance Blvd. and for sharing your four star feedback. We are so glad you enjoyed your suite offering apartment style living and other facilities we have to offer. Thanks again, please come and see us soon!! Sincerely, General Manager
Enjoyable stay We enjoyed our stay overall. I didnt sleep well maybe I'm just used to my comfy bed. The bed spreads were not used because it's a known fact that hotels don't change the bedspreads with every guest. Well, when I pulled them off the bed there were black hairs stuck to and imbedded within the blankets. Other than that our stay was enjoyable.
Business response:
Thank you for your stay and for the candid feedback. We are glad to read that you enjoyed your overall stay. However, we are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Thank you once again, and we hope you give us another chance t... read more
Pretty nice
Business response:
Thank you for selecting Extended Stay America Los Angeles –Torrance for your visit and for sharing your feedback. Our team is pleased to read you enjoyed your stay and the facilities we offer was adequate for your needs. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
Good for the purpose Comfortable, good value for the price.
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,270 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.