Extended Stay America - Los Angeles - Torrance

Business response:

We appreciate your five-star rating of Extended Stay America Los Angeles -Torrance. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area! Sincerely, General Manager 

Business response:

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Los Angeles -Torrance. We are so happy that you liked our convenient location and the great value we offer for the price. We look forward to welcoming you back on your next visit to the area. Sincerely, General Manager 

Business response:

Thanks for choosing to stay at Extended Stay America Los Angeles –Torrance and for the five-star rating. We are always happy to know our guests are leaving 100% satisfied! We hope you will visit us every time you are in the area. Sincerely, General Manager 

Business response:

Victor, thank you for being our guest at Extended Stay America - Los Angeles - Torrance Blvd. We are glad you enjoyed your clean and comfortable room along with our convenient location. However, I am sorry that our breakfast offerings were not up to your expectations. We hope this did not detract your overall great stay. Thanks again for staying with us, we would love the opportunity to welcome you back. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America- Los Angeles –Torrance. We are glad your overall stay was a comfortable one and our facilities were to your satisfaction. We appreciate your comments. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We value your business and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for your stay with us at Extended Stay America- Los Angeles -Torrance. We are glad that you had an enjoyable and comfortable stay. It was our pleasure accommodating you, and we would love to be of your service again on your future visit to our area. Sincerely, General Manager 

Business response:

Thank you for your stay and for sharing your experience. You may have noticed from previous reviews, it is unusual for us to receive this type of feedback about our service, so we sincerely apologize we let you down. We appreciate you sharing your comments as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality we desire for all of our guests. Sincerely, General Manager 

Business response:

Thank you for taking the time to evaluate your experience. We are happy your overall stay was enjoyable. However, we are sorry if any inconvenience was caused while you were here. It was our pleasure serving you, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Our thanks for taking the time to review your stay with us. I am glad to see your overall visit was pleasant. Kitchenware and other amenities for your suite is available and kept at the front desk, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks for your feedback, and we hope to welcome you back again when in our area. Sincerely, General Manager