Extended Stay America - Los Angeles - Torrance

Business response:

It was our pleasure having you as our guest at Extended Stay America - Los Angeles –Torrance Blvd. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. We appreciate your observations and look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your review. We are glad you liked our welcoming associates and parking facility. However, we regret our location was not appealing to you and apologize for the inconvenience you experienced. Thank you again for your review. We hope to welcome you back at Extended Stay America - Los Angeles - Torrance Blvd. soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in the non-smoking rooms. I appreciate you bringing this to our attention, so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America - Los Angeles -Torrance works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, General Manager 

Business response:

It was a pleasure having you as our guest at Extended Stay America - Los Angeles - Torrance. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your kind ratings about your stay at our hotel. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Los Angeles -Torrance will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Thank you for taking the time to post your review. I sincerely apologize for the problem you encountered with internet connectivity in your guest suite. I have followed up with our Engineering team to address and correct this issue. We hope that you will consider returning to stay with us on your next visit to the area. We look forward to welcoming you back. Sincerely, General Manager 

Business response:

Thank you for letting us know about your stay with us. I sincerely apologize for the problem you encountered with internet connectivity in your guest room as I know how frustrating this can be. I have followed up with our Engineering team to address and correct any remaining issues. We appreciate your comments and hope that you will consider returning to our hotel on your next visit to our area. Sincerely, General Manager 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Los Angeles -Torrance. We are also glad you were pleased with our service as well as facilities. We hope to welcome you back soon! Sincerely, General Manager