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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good basic hotel for more of an apartment feel Very basic but nice. Clean, simple, no frills. No pool, no gym, etc. but nice rooms with kitchen. No coffee maker available which was annoying, had to go to the lobby for coffee. Staff was ambivalent but helpful. No daily housekeeping which we liked, no maids knocking on the door every day.
Business response:
Thanks for taking the time to share your feedback. We are happy to know you liked our convenient location and that you were impressed with your room with the kitchenette facility. We appreciate your business and hope to be at your service again soon. Sincerely, General Manager
Disappointed Our check-in took quite a while as we waited for the only staff member to check us in and answer the phone. She spent a lot of time with the individual on the line as we patiently waited. We were given a room with a sofa bed that did not work and we asked for a non-smoking room. The room smelled of cigarette smoke since most of the rooms on the third floor were smoking rooms. The spout in the tub was leaking therefore we slept with the bathroom door closed so we wouldn't hear it at night. I would not recommend t... read more
Business response:
Lilia, thank you for your candid feedback. I sincerely apologize for the inconvenience you experienced at the time of check-in and in your room. We strive to consistently deliver exceptional service, so I apologize that you had a disappointing experience with us. Your comments have prompted us to redouble our training efforts so we can be sure to meet the standards you expect from us. We hope you will consider giving us another chance to make it up to you on a future date. Sincerely, General Manager
Acceptable But Don't Have High Expectations Older hotel-lacking amenities for an Extended Stay. Room was clean, location was good. If you wanted hair dryer, dishes, anything like that you had to go down stairs and ask at the front desk. Understand the sanitary reasoning but rather inconvenient. Continental breakfast was granola bars, very small muffins (which if you didn't get down early were all gone) and coffee.
Business response:
Thank you for sharing your thoughts about your stay. We are happy to know you loved the cleanliness of your room and our location. However, we apologize for the inconvenience you experienced due to our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will give us another chance to make your next trip perfect in every respect. Sincerely, General Manage... read more
Nice place would go again. Rooms are clean. Staff is nice. I do wish they offered a bit more for the breakfast
Business response:
Sean, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles – Torrance. We are delighted to read you liked the cleanliness of your room and the service provided by our staff. We appreciate your observation in regard to our breakfast offerings. We look forward to welcoming you back soon. Sincerely, General Manager
Atendeu às necessidades Hotel é bem localizado, perto do melhor shopping da redondeza. Não oferece muitos serviços. Quarto bem equipado. Internet razoável e não tem serviço de arrumadeira.
Business response:
Marcos, thank you for sharing your experience regarding your visit. We are pleased to know your stay with us was good and that our location was ideal for your needs. It was a pleasure hosting you, and we hope you will come and see us again soon. Sincerely, General Manager
Poor service Great except ,service from the front desk Free wifi was not connected and when I ask from the front desk he said that it is not his problem without even checking and ask to call to a general number.it took 15 minutes and finally the fault was not updating my name from the front desk. I'm really disappointed due to the front desk officer's act and the behavior
Business response:
Visaka, thank you for your candid feedback. I was extremely concerned to read your comments and apologize that one of our front desk member being unresponsive to your needs. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Stay somewhere else. Marginal facility, staff was very friendly, bed pillows were poor, wifi was terrible
Business response:
Franklyn, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the service provided by our staff. However, I am sorry you found the mattress in your room to be uncomfortable. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Gener... read more
Nice hotel good area Breakfast was grab and go i.e. Muffin, nutrition bars, coffee. Mall was less than a mile Beach was nearby also.
Business response:
Rachelle, thank you for sharing your experience with us. We are glad to see you had an overall good stay and that our convenient location was perfect for your needs. However, I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will consider a return visit. Sincerely, General Manager
Clean and quiet. I've stayed here before, this time was very brief cause of work. This property is very quiet street traffic is a minimum after 7p, but parking can be tight at night big pick up trucks taking compact spots, 2 busses were parked in the back when I arrived to check in. Later it wasn't such an issue. Just people who take 2-3 spots for a truck. I understand people love their vehicles but be considerate to others who need a spot... that work late and later have to return to their room at 1am only to leave at 6a
Business response:
Matthew, thank you for selecting Extended Stay America - Los Angeles - Torrance once again for your visit and for sharing your comments. We are pleased to read that you loved our well-kept property and convenient location. We also appreciate your observations for our parking facility and regret any inconvenience caused. We hope you will plan on staying with us again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,269 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.