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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jazmin, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
このレベルなら値段を下げてほしい 大人2名子ども2名(中高生)で利用。 低評価の理由は、 ①2クイーンベッドの部屋を予約していたが、空きがなく1キング＋ソファベッド(ダブルサイズくらい)へ変更に。小さい子どもではないのでダブルでは狭い。 ②とにかく掃除が行き届いていなくて汚い。戸棚に使用済み紙コップが残っている、床に食べかすのようなゴミが落ちている、バスルームには髪の毛が落ちている…など。ソファ(ベッドとして利用)もカビ臭いような異臭が。 ③シャワーのお湯の出が弱く水量も少ない。 ④連泊だったが2日目の掃除は入らず、しかもタオルは新しいものが用意できないので自分でコインランドリー(施設内にあり。洗濯機乾燥機それぞれ2.5ドルが必要)でやってくれと。ついでがあったので洗いましたが。 散々でしたが、私たちにとっては立地が良かったことだけが救いなのと、フロントスタッフの女性はとても良い方で、ゲストのリクエストに一生懸命答えようとしていました。いわくワンオペだそうで(少なくとも19:00-22:00の間は)、単に人出不足なのかもと感じました。
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I booked a non smoking room, when I got there they told me only smoking room available, it was 2am I had my wife and kids with Me no time to go and look for another place, so I took the room, maaaannn it smelled sooo bad, the room smell the carpet smell the bed smell the bed sheets smell the pillow smell badddd
Business response:
Thank you for being our guest and for sharing your feedback. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
不愉快極まりないフロントの対応 フロントの「Jannis Jackson」という黒人の女の対応が最悪で、滞在中、メチャクチャ、不愉快な思いをした。喫煙室を予約したのに、ないと言って、謝りもしない。おまけに「泊るのか泊まらないのか早く決めろ、嫌なら、他の人間に部屋を渡す、泊まりたい人間は他にも居る」と言い放って、開き直る。こんな最悪な受付は今までに経験したことがない。このホテルチェーンにはよく泊まっているが、こんな対応は今まで受けたことがない。最悪、こんな女を雇っているホテル自体に疑問を抱く。もう、泊まらないし、絶対に泊まらないほうがいい。こんな受付は世界中、探しても中々いない。クビにして欲しい。
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.