Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Shirley, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. We would like to regain your trust and hope you will give us that opportunity in the future.... read more

Business response:

Sheri, thank you for posting a review of your stay. We're sorry you did not find our beds comfortable and for the inconvenience you had due to our dishware policy. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. Also, kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope you will consider a return visit so we can mak... read more

Business response:

Sheri, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management