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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It sucked... Kids complained about it too. The room smelled like smoke, even though it was a non smoking room. Uncomfortable because there were 4 of us. and it was tight. It also sucked because not enough wi-fi. Even though I got the kids to logoff. Once the wifi was assigned we could not get me logged in, called the support and they couldn't help. It really sucked. No pool, no fitness room. And breakfast wasn't very good.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We are sorry to hear you experienced slow internet connectivity in your suite and will share it with the maintenance team for review and action. We also apologize our hotel did not have a pool and fitness center you were expecting, and we will take this opportunity to ensure our website is clear and o... read more
Customer service doesn’t exist!! Horrible. I made a reservation thru hotel.com WHO REPRESENTS this hotel. Paid in full, days before. Get to the hotel no sign of my reservation and they are booked up! They should have gotten me another hotel!! But they had absolutely no customer service! Left me stranded! 10 at night! I had to spend 2 hours on the phone with hotels.com. Nightmare of an experience! The owner from this hotel could care less about the service industry!
My room was reserved. However did not stay because their debit card reader wasn’t working. And could pay for room. Not happy feeling!
Business response:
Thank you for the feedback. We are sorry to read that your visit was overshadowed due to the debit card reader. We are working on fixing this as soon as possible, and we regret the inconvenience.We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
My itinerary shows continental breakfast but there are only muffins and cereal bars w/ coffee. Also, please indicate once a week cleaning cycle more expressively.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I wasn’t able to get extra blankets and sheets for my two children that slept on the couch bed and no pillows were available. I was told that the extra blankets and sheets were in the laundry and nothing was available. Also, the pillow slips looked dirty and stained with makeup, I’m so disappointed I would have rather drove the long trip home.
Business response:
Thank you for your feedback. We are sorry for the difficulties you and your family faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We also apologize for the cleanliness issues you encountered in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again for being our guest, and we hope you will consider giving us a second chance the next time you a... read more
The room was fairly spacious but not worth the money charged for it. there was black mold on caulk around tub, sections of formica broken off and coming off of cabinets in bathroom, bottoms of cabinet doors and room doors were flared out at bottom which is usually signs to wood damaged by water and swelling, cracking and splintering. Advertised continental breakfast but only had coffee, one type of granola bars and one type of packaged muffins. Not worth advertising as breakfast being offered.
Business response:
Thank you for staying with us and for taking the time to post your review. We are sorry to read that you felt the value of our accommodations did not match your expectations and regret you did not like our breakfast. We will also pass along your comments to the appropriate individuals regarding food and beverage selections at our hotel. We also apologize for the difficulties you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Your comments have been shared wi... read more
Nothing everything is bad start for customer service the bathroom isn’t not working service bad bad bad
Business response:
Thank you for taking the time to review your stay. We apologize for the poor service you received from our associates and the inconvenience you had due to your bathroom. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We have also asked our maintenance staff to fix the problem you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.