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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Smells The location was nice but the hotel amenities were subpar. Including the front entrance to the hotel the doors were not even automated to accommodate bringing in your luggage with a cart. I’m a non smoker but I could smell smoke in the lobby, the elevator and the room. Upon departure after one night even MY clothes and luggage reeked of smoke.
Business response:
Darin, we are disappointed in your feedback and hope you will accept our apologies for the issues you encountered during your visit and that smoke was an issue with your stay. We never want our guests to leave unsatisfied and we wish we would have been given the opportunity to correct the issues prior to your departure. Thank you again for taking the time to let us know of your feedback and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Was not very clean saw a cockroach in bathtub. Whole place smelled of greasy cooking. If coming in late key didnt work on outer door had to wait for someone to let me in to lobby.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Only thing good here is the lady that checked us in. She tried to make a bad situation right unfortunately her manager was the most unprofessional human I have EVER dealt with. When I called corporate to deal with this situation I was informed there is no audio or visual in lobby and corporate sides with their managers regardless of whether they are blatant liars or not.
Business response:
We are disappointed to know about the issues you had with one of our associates, and we sincerely apologize for your unpleasant experience. We appreciate your feedback, and we will be following up with our team to address this issue. We hate for you to leave with such disappointment, and we would welcome the opportunity to discuss your experience in detail. Thank you for choosing us, and we look forward to hearing from you. Sincerely, Hotel Management
The room smelled so bad of old cigarettes I left without checking out. Bed was small and lumpy when I sat on it. I'm sorry but it was a horrible experience.
Business response:
Thank you for reviewing your stay. We are sorry for the discomfort you had with the mattress and regret cleanliness issue you encountered. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Filthy.
Business response:
Shirley, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Room wasn’t ready when it should have been. Shower towels were dirty. Staff was not friendly during checkout or when our keys were not working. Very unhelpful.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.