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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
More ‘residents’ than short term guests Luckily all we needed was a bed to sleep in for a few nights, and we weren’t at the property much or we would have changed hotels. We’ve stayed at many Extended Stays and usually enjoy the low prices and clean rooms, but that was not the case on this stay. When Checked into our room there was no bedding for the pull out bed, apparently they don’t trust guests enough to leave those items in a room. Even though as we were checking in they could clearly see there were 3 of us, they didn’t... read more
Business response:
Stacy, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We appreciate your loyalty towards our brand and hope you will visit us again so we can restore your faith in our hotel and pro... read more
Preoperty is small , the pictures are a total lie , got here the bathroom was disgusting. The tub was black , the handle to the shower was missing , there was no iron in the room , and some of the pillows were dirty. I paid for a room and got a nasty room , I ended up leaving with my family I couldn’t take it. The staff is rude and acts like they cannot understand you , very unprofessional
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nice exterior appearance. Inside the hallways appeared and smelled unclean. Our room had trash that had not been emptied, what appeared to be mold on the wall above the shower and in the corners of the shower, dirty/stained mattresses, and carpet that appeared unclean.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst hotel room ever!! Supposedly it was the last room as I requested to be moved 2 times. The room was filthy. The bathroom had hair in the sink and bathtub. The shower hear and drain were rusted. I had issues getting the window closed. Once that was accomplished I understood why. Within a few hours of the window being closed the room smelled of smoke. There was no remote for the tv. Overall, the room needs to be gutted! James was at the front desk when I arrived. He sensed my frustration and said he would comp my room. Th... read more
Business response:
Bianca, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Regarding the billing issue, kindly reach out to our front desk so that our associates can resolve the problem and explain to you the same matter in det... read more
DO NOT STAY HERE Booked the room for Valentine’s Day weeks in advance but when we got there they gave us a different room & blamed it on hotels.com. Then they had people coming into the room working while I’m showering (which was very uncomfortable since I’m a woman & I was alone at the time with men in my room). They should’ve waited to do that when I checked out. Just very unprofessional and inconsiderate.
Business response:
Brandi, thank you for your review. Please accept our apologies for the mix-up which you had with the reservation and for the poor service you received from our associates. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
No toilet paper and conditioner. Ac was loud. Smells bad in the hallway. Morning crew was not helpful. Have to wait for coffee and receipt
Business response:
Merydith, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more
Falls advertising. Over sold not given room that was paid for. It's very ghetto
Ice not available. Took 3 remotes to get TV to work. Continental breakfast was the worst offering I ever experienced
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.