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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Coming Back Here Again Bed sheets had hair, trash had not been thrown out, wet towels in the bath tub, no toilet paper, used tampons were on top of the trash, no clean towels had to go to reception to get them, no room service, just a bad stay over all. I travel throughout California frequently, and by far, this was the worst hotel I’ve been in.
Business response:
Alberto, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your concerns with the appropriate team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a min... read more
No ice machine, no swimming pool, had to request cooking materials at the front, toiletries were not enough, requested for more toiletries and gave 2 small shampoos for 4 people, rooms are not cleaned everyday of the stay, room are not sound proof. Can hear my kids screaming from the end of the building to the front desk
Business response:
Thank you for your feedback about your stay at our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Thank you again, and we hope to redeem ourselves in your room. Sincerely, Hotel Management
Horrible staff, poor management. We actually checked out early to a new hotel. I do not recommend. Stay away.
Business response:
We offer our sincere apologies for failing to provide you an excellent stay. We are very disappointed to know our service did not meet your expectations. Your feedback is shared with the appropriate individuals to ensure we target to deliver each guest satisfaction with our service to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Terrible Stay America I was not happy with my stay. When arriving. My room was not ready. Which is okay. There was a lack of garbage cans around the facilities. One main trash can was over filled and spilling. The towels in my room were dirty. I didn’t use them The shower didn’t work properly. The drain did not function as it should have. It was filling the tub up with the water on. Staff was not very friendly or willing to accommodate. Very bad stay here. Did not enjoy.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to prevent such incidents from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
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Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Not this guy! The worst ever! This place stunk like urine -everywhere. Overall very unprofessional and would never stay here never!
Business response:
Gilbert, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.