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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When going to check in on 10/22/22 I was told that there was not any rooms available for the type I had booked and I was told that there was one queen bed room that was available or I could move to a different property. I took the queen room and I was able to get a 30 refund back to my card because of the price difference in the rooms. I also received a voucher for a free nights stay and unfortunately when taking an Uber I left the voucher on his seat and was unable to contact him a couple minutes later when I realized it wa... read more
Business response:
Dear Blaze, thank you for staying at our hotel and sharing your feedback regarding your recent stay. Please be assured that we have shared your concern with our housekeeping team to ensure our guests experience a clean and fresh environment. We eagerly look forward to hosting you soon and serving you with much better hospitality.Sincerely,Hotel Management
Staff was friendly and made my stay very enjoyable!
Chose this place because i saw they were pet friendly. Staff was friendly and the rooms were clean .
Business response:
Dear Soraya, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area.Sincerely,Hotel Management
The property grounds could be cleaner and replacement of cracked doors in the room. The carpet was dirty in the room and stairwell with an odor.
Ok for just a night Bathroom was dirty had pubic hair in tub and bedding smelled like strong chemical or perfume and originally said breakfast but didnt say continental breakfast
Business response:
Dear Crystal, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. Sincerely,Hotel Mana... read more
Everything was great!
Business response:
Dear Alejandra, thank you for taking the time to share your review of our property. We are thrilled that your time with us was so amazing. In conjunction with our devoted team of hospitality professionals, our location, services, and amenities create a memorable experience for our valued guests. We look forward to hosting you again. Sincerely, Hotel Management
Not recommended The lady at the front desk was very nice. She initially had an issue with the computer because it wouldn't assign a room. Another employee helped her and the rest of the check was easy. Before going back out to my car, I wanted to pick up a luggage cart but they didn't have any available. There was a sign in the luggage cart area that said: Dear guests please do not take luggage carts in room. I guess people don't pay attention but the sign was conspicuous and easy to see. When I grabbed my luggage out of my ... read more
Business response:
Dear Kelly, we appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.