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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The south access door did not allow entry with key on afternoon of 8/27. The bathroom fan did not work. Unmasked patrons and non-desk employee. Room rate way too high for what you get.
Business response:
Thank you for the comment.We aresorry to hear you were inconvenienced by maintenance issues experienced during your stay. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Enjoyed my stay. I will stay again.
Business response:
Thank you for the glowing review of Extended Stay America. We are delighted to know you had a great stay with us, and we forward to your next visit. Sincerely, Hotel Management
Quick stay The room was clean and comfortable. I appreciated the morning coffee and check in was easy and the attendant was helpful
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was business like and friendly. They make you feel comfortable
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
We enjoyed our stay at this property. The location was excellent. Easy access to shopping, beaches, and airport. We will stay here again when we come to LA.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to Los Angeles. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Probably will not return I probably would not atay here again. It seemed as if more people were here as a place to live as oposed to temporary stay. A few doors down from our room there was constant screaming day and night. I called the front desk out of concern as it sounded as if someone was being abused, it did not stop. The breakfast was a choice of 2 different pre packaged muffins and coffee. Parking was always hard to find. It did serve the purpose for this trip but probably will not book this location again
Business response:
Shannon, thank you for your honest evaluation. We regret not meeting your expectations and the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Nope Not friendly or very nice. The surrounding area is nice however this location seriously lacked in customer service and hospitality. The front desk man was ok but the lady for check out was eyeballing me and wasn't in the slightest polite. The room is horribly outdated and reception desk guy gave ns about the fact the heater made the fire alarm go off and i had to change it back to frigid cold- which apparently was all that room had. Wifi and network were laggy, the bed was ok ish if hard/ old coil springs are your thing... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very unpleasant stay Toilet got stopped up there was no fire alarm floor was dirty and stained hallways smelled
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,446 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.