Extended Stay America - Los Angeles - Torrance Harborgate Way

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you had a good stay at Extended Stay America. Our team works hard to provide a comfortable and welcoming environment for every guest, and it is always encouraging to receive positive comments. Whether traveling for business or leisure, we strive to ensure a pleasant experience from check-in to check-out. We truly appreciate your support and your choice to stay at our property. We look forward to welcoming you again for another enjoy... read more

Business response:

Dear Guest, We’re delighted to hear that Michael provided helpful assistance and that your checkout experience was pleasant. Positive interactions like these are always encouraging for our team. We also appreciate your feedback on our associates, as it helps us ensure every guest encounter is welcoming and seamless. Your observations are valuable in guiding our efforts to continuously improve service, and we hope that during your next visit, every interaction will be just as positive and satisfying as the ones you enjoyed on... read more

Business response:

Dear Guest, We appreciate you taking the time to share your thoughts, as feedback like this helps us ensure each guest room aligns with the level of quality travelers expect when staying in the heart of the city. Our team remains focused on keeping in-room features comfortable, dependable, and visually appealing throughout every visit. Your remarks will be shared internally with the appropriate team to support continued care and attention to detail. We truly value your perspective and hope you’ll consider returning, as we re... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for taking a moment to share your experience. We’re glad to hear the space felt well cared for during your visit, as creating a comfortable and inviting setting is always a priority. Your feedback means a great deal to our team, and we hope to have the opportunity to welcome you back again whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found the room comfortable during your visit. At the same time, we sincerely apologize that overall cleanliness around the hotel did not meet expectations, as maintaining a welcoming and well-kept environment is very important to us. Your comments have been shared with our housekeeping team to reinforce attention to detail and improve the condition of both guest rooms and common areas moving forward. We appreciate you bringing this to our a... read more

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the disturbances you encountered and regret that your stay was affected. The situation you described regarding cleanliness is unusual, as our team maintains regular, thorough housekeeping. We will address this matter to ensure standards are upheld. We also regret the inconvenience caused by noise from other guests and wish this had been brought to our attention, as our front desk is always available to assist. We value your feedback and hope to wel... read more