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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. While your comments are brief, we’re glad to know that your visit was overall positive. It’s always rewarding to hear when a guest’s stay goes so smoothly, and we look forward to welcoming you back for another visit that’s just as enjoyable. Sincerely, Hotel Management
Unfortunately, the bathroom had a plumbing issue. I left for a while and when I came back my clothes in the bathroom hamper had gotten soaking wet from a leaking pipe. The staff was kind enough to dry them.
Business response:
Dear Guest, Thank you for sharing your feedback and for acknowledging the courtesy shown by our team during your visit. We sincerely regret the inconvenience caused by the unexpected maintenance concern and the disruption it created during your time with us. While situations like this are not typical, we understand how frustrating they can be and apologize for the discomfort you experienced. We will share this with our maintenance team to ensure it is addressed promptly. We would welcome the opportunity to host you again and... read more
Was very pleased
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your review. Our goal is to provide an exceptional experience, and it’s always rewarding when a guest’s stay goes so smoothly. It was a pleasure to host your time in the city, and we hope to see you again soon! Sincerely, Hotel Management
Staff accommodating
Stacey at front desk helpful, good information, friendly check in Patrol staff at 11:30pm on Dec26 was friendly, welcoming felt safe.
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate you highlighting how Stacey’s thoughtful service positively shaped your experience. It’s also great to know that the overnight patrol presence added to your sense of comfort and security during your stay. Moments like these reflect the care our team strives to provide every guest at Extended Stay America. Your kind feedback is truly appreciated, and we hope to welcome you back again for another reassuring and enjoyable visit. Sincerely, Hotel Management
When I checked in in the evening, the staff was welcoming and pleasant. However, in the morning the managing staff was rude and gave me a hard time extending my stay even though I had already paid. Because of that, I checked out.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that your arrival was met with a warm and courteous welcome, as creating a friendly first impression is very important to us. At the same time, we’re sorry to learn that your departure experience did not feel as smooth or supportive as expected, particularly when you were seeking to continue your stay. We value clear communication and respectful interactions at all times, and your feedback has been noted for further review. We appreciate you tak... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 3.5 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.