This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay
Business response:
Dear Michael, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely,Hotel Management
Quick, easy and for a fair price It was normal, easy and everything went well. There is nothing to tell.
Not sure how it’s rated so high Filthy and smelled terrible. The lobby, elevator, hallways were all very run down and not clean. My room had stains on the counters, fridge, and floors. Everything felt sticky. The bed had a 2 top sheets as covers and the pillows smelt musty. The washcloths were old and very worn. The employees were nice, but I couldn’t leave quickly enough. Needs a serious investment in upgrading and a deep cleaning.
Business response:
Dear Guest, Thank you for sharing your thoughtful review. We follow strict standards regarding the cleanliness of our hotel, and our housekeeping staff works hard to exceed our guest’s expectations. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. We will share your concerns regarding the need for an update and deep-clean with the appropriate teams to ensure our guests receive the best experience they deserve. We hope you revisit us for a much-improved stay.Sincerely, H... read more
It was walkable distance to my office. Being close to Wallmart, convenient for basic shopping
Business response:
Dear Senthilvel, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. It's great to read about the enjoyable aspects of your visit; however, we apologize for any disappointments that have averted you from a more satisfying stay. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Only real issue was no record of confirmation from travelocity at the property. This resulted in a big check in delay and a lot of work for the front desk. I also felt obligated to look up my payment info as the reservation numbers were no good at the property. That communication path is broken between Travelocity and the property.
Business response:
Dear Don, Thank you for staying with us and posting your review. We regret the inconvenience during check-in due to miscommunication with Travelocity. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We will review this situation with our management team to ensure such an instance doesn't happen again. Thank you for being our guest, and we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management
Great stay but minimalistic breakfast! Our Family enjoyed our stay at Extended-stay Torrance, CA. My only issue is they were drying carpets and when I accidentally inhaled while fans blowing from the six big fans blowing along the long hall, I became sick but I’m fine now. Also, the breakfast was only coffee and granola bars. minimalistic. We bought food and put in the large refrigerator. Otherwise great stay!!
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.