This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Safe, clean, reliable I left a very unsafe hotel immediately before coming here, so I may be a little biased… but let me tell you what a relief this place was after a long day of travel! I checked in at 11 pm and the staff was friendly. (They told me that it’s usually best to check in before midnight at this location, as the systems sometimes update in the wee hours.) The room was clean and quiet. There were a few worn spots in the carpet, but nothing felt like it needed to be updated. Breakfast was coffee and granola bars, ... read more
Business response:
Dear Emma, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. We appreciate the highlight of your stay was Safe, clean, and reliable. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management
Morning staff was rude about late checkout
Business response:
Dear Brittney, Thank you for taking the time to evaluate our hotel. We are glad that you enjoyed your stay overall. However, we always aim to exceed all our guests' expectations. Therefore, we apologize for failing you. We will review your comments with the concerned individuals to reiterate the importance of impeccable service and uphold our high service standards. Thank you again for the valuable feedback; we hope to welcome you back soon for a more fulfilling experience.Sincerely,Hotel Management
Leaving feeling disappointed Overall I had a great experience. I had to checkout late and they kept constantly bothering me after I said I’d be checking out late. It was upsetting bc it’s Farther’s Day and my dad has recently passed and I have a long road-trip ahead of me. Overall the night staff is great morning staff not so accommodating.
NO THRILLS It was just an average place to stay. Very noisy. Seems as though a lot of transient and homeless stay there. A very no thrills place. For clean towels, you must take used towels to front desk in order to get clean towels. Anything you need you must go to desk to get.
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We always appreciate feedback from our guests to ensure we meet our high service standards. We are sorry to hear about your disappointment with the noise and the service not meeting your expectation, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you!Sincerely,Hotel Management
Nice for the one night I stayed
Business response:
Dear Taadhimeka, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have a fantastic stay, so thank you for recognizing their efforts. We hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 3.5 star rating with 2,180 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.