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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was conveniently located. It does look tired and a bit dated, but the staff was nice and accommodating.
Business response:
Dear Ariston, thank you for being our guest and posting your review. We're so glad you enjoyed our hospitality and had a pleasant stay. Our goal is to provide an exceptional experience, so your observation regarding the condition of our hotel is shared with the respective team members. Thanks again for your review, and we hope you will choose our Extended Stay America again! Sincerely, Hotel Management
Poop on top of each others poop The bathroom didn’t flush and they never helped me about it.
Business response:
Yenifer, thank you for evaluating your stay. We hope you will accept our apologies for the maintenance issue you encountered and that our staff did not address it when you reported it. We have discussed your comments with our team, and we will be making changes to better serve our guests. We truly understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Close to I405. Reasonably quiet, clean. My room had a kitchen, but no dishes, or utensils. Bathroom had no wash clothes or hair dryer. It would appear they have had a guest thief problem.
Business response:
Paul, thank you for choosing us. We are glad to read you liked your room and that our location was perfect for your needs. Also, We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Front desk was very nice and professional, but the room and the area around the hotel were not what used to be. I guess
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was clean and quiet. The only thing I did not like was the room I was in looked quite lived in. Ther were burn marks on the bathroom counter and the refridgerator has seen some better days...had dents with rust on it.
Business response:
Tamara, thank you for choosing to stay at Extended Stay America. Although we are happy you had a peaceful stay at our hotel, we are sorry for the issues you outlined in your room. Reviews like yours are reminders of our need to constantly work to improve our services to our guests. We appreciate you visiting us and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.