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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean but dated. We had to ask for blankets because there was only a thin sheet on bed. The beds were comfortable. The parking area and the third floor always smelled like weed. The kitchen was ok but the stove only had one small burner that worked out of the 2 available. The staff was neither friendly nor rude. The keys sometimes worked and sometimes not. The parking was always full. There is plenty to eat close by and a walmart and dollar store right behind. Too many rvs and eighteen wheelers parked on str... read more
Business response:
Maribel, thank you for your review. We are sorry for not meeting all of your expectations and for the issues you encountered. This is not the kind of impression that we want our guests to have. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Won’t go back There was only 1 person in line ahead of me and it took 20 minutes. Then the key didn’t work. Asked for the kitchen supplies and they never brought them
Business response:
Rachel, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
They cancelled my reservation the day before causing me difficulties trying to find a new hotel saying that they will not have enough cleaning staff for the period reserved.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Okay stay The stay was great but the breakfast was really sad. It wasn't worth the price. They only served granola bars, muffins and coffee. Ive seen other hotels to better than this.
Not again At first look everything was fine once I opened the room door a faul smell of mold hit me, walked in I was greeted by roaches on the wall 😅
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The area around the hotel is really bad, with lots of people camping in the street and illegal activities going on. We didn't sleep well as the hotel was noisy and we didn't get the top floor room we requested. We won't go back.
Business response:
Thank you for staying with us. Please accept our apologies for not being able to provide you with the room of your choice and for the noise issues you had during your stay with us. We regret the inconvenience you had while here and hope to have one more opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.