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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel located close to the airport. The service at the front desk was excellent. The hotel is old and we feel that the hotel is not located in a very safe area.
Business response:
Philip, thank you for your review. We are happy to know you liked our proximity to the airport and were impressed by the service provider by our courteous front desk staff. However, we are sorry for not meeting all of your expectations. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The customer service was good the room wasn’t really clean and the furniture is old
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Natural hotel itself is clean and nice. It's surrounded by some businesses and a Walmart. The Walmart can make the place. ook trashy.
Business response:
Juan, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean. Good location
The elevator was out of service. The staff was really courteous and friendly. Will definitely come back.
Business response:
Cecilia, thank you for your candid evaluation. We appreciate you letting us know our associates went over and above in handling your requests. However, we apologize for the inconvenience you had due to the elevator. We will review this with our maintenance team and make sure the problem is resolved immediately. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.