Extended Stay America - Los Angeles - Torrance Harborgate Way

Business response:

Shannon, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mel, thank you for reviewing your stay with us at Extended Stay America. We are happy to know you were impressed with the cleanliness of our property and that you loved the service you received from our associates. We are also glad you found us to be a great value. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jenice, thank you for the excellent review of Extended Stay America. We are delighted to know you were impressed with the kitchenette in your room and that our prime location worked well for you. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sandy, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tangela, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Myles, thank you for evaluating your stay with us. We are sorry that you were disturbed by the noise from other guests. Kindly note, our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you liked our courteous associates, we are sorry our hotel was not up to your expectations. We will share your comments with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Suzanne, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management