Extended Stay America - Los Angeles - Torrance Harborgate Way

Business response:

Jeremiah, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our spotless accommodations and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Carlos, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stacy, thank you for sharing your generous review. It is always a pleasure to see a familiar face, and we love having you as a regular guest! We are thrilled to know that you have enjoyed all of your visits with us, and we cannot thank you enough for praising our courteous associates for their hard work. On behalf of everyone at Extended Stay America, we thank you for your loyalty and await to welcome you on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, Thank you so much for taking time to let us know about your stay. As the new GM on the property I look forward to hearing back from guests. I will most definitely look into the issues you experienced. I will make sure that this is used as a coaching tool for my team. 

Business response:

Thank you so much for your wonderful comment. We look forward to hopefully see you again. 

Business response:

Thank you for being our guest. We are sorry for the issues you faced with the room key. We will address this and hope the rest of your stay was pleasant. Please visit us again whenever you are back in this area. Sincerely, Hotel Management