This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't know. I tried to check in, and they told me they donde have a room avaliable.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Restroom smells horrific, staff tells you they have no rooms after you paid but they down play you because you did it through expedia
Business response:
Thank you for sharing your comments. We are sorry for the odor you encountered and regret the disappointing stay you had. Your feedback has been shared with the housekeeping team to be more attentive in their work ensuring it is not repeated. Also, we apologize that you did not have a positive experience with our associates. We would love to demonstrate how we have improved and show you the hospitality you deserve. Sincerely, Hotel Management
The kitchen was filthy with dried old food on the counter, there were yellow stains on the bed sheets and the whole hall way smelled like fish. Then, my wife and I were relaxing about 8:30pm and all of a sudden it sounded like sand bags were being tossed around and hitting the floor above us, so I called the front desk to ask if they were doing construction and she said that she "would take care of it". She called me back after a few minutes to tell me that they (the people above us) were "having sex"........!!!!! What the h... read more
Business response:
It was disappointing to read the instances which compromised your stay. We offer no excuse for the cleanliness oversights in your room and regret the inconvenience you had due to noise. We will discuss these incidents with our team to ensure we handle such situations with more diligence. Please consider being our guest again so we can restore your faith. Thank you for sharing your feedback. Sincerely, Hotel Management
Pretty old property. Towels very thin. Don’t have any extras( cups , coffee maker, etc) unless requested When we registered the key maker was broken so no one could get a key for a day ! People were pleasant.
Business response:
We apologize for your disappointing experience here and the difficulties you encountered. We have taken note of our shortcomings and will ensure our future guests do not encounter such problems. Please consider being our guest again so we can make it up to you. Sincerely, Hotel Management
Staff was friendly, however the room wasn’t clean sheets were seriously soiled and piles of plates layers outside my door until midnight. Oh ya the plates weren’t from my party
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Conveniently located, but stinky rooms, cigarette burns on carpet, smelly terrible, very thin walls, HELLO!! PEOPLE SLEEPING!! More like apartments than a hotel
Business response:
Thank you for your review. We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourse... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.