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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is pretty non existence. Why have kitchen in suite when you don’t even have plates, cups, coffee maker, or folk/spoons in the room? Must personally request and collect those items from front desk. They even asked me to collect hairdryer from the front desk. Even the hairdryer is broken.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Thank you for you... read more
We checked in and it all seemed to be fine, however there was ants in the bed. They were booked up couldn't switch rooms and they said only manager could discount however there never was a manager available. My 12yr old slept on the kitchen counter and my 15yr old slept in bath tub. I was not happy. I slept in the bed after numerous attempts to get them off and got a few bites. Also they only gave 3 towels for 4 guest and we had to keep exchanging them at front desk for clean ones so we ended up going to Wal-Mart to buy towe... read more
Business response:
Shannon, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the insects and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
No breakfast was provided. The place was a dump. I was very dissatisfied not as advertised. 😖
Business response:
Dana, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be done to correct our performance. We have made a note of your feedback regarding our grab-and-go breakfast with as we plan any changes to our selections. We would like to regain your trust and hope you will give us that opportunity in the future. ... read more
Stayed here two nights and both nights were restless due to noisy neighbors above us and next to us as well as a noisy fridge that was in the room. I also wasn’t impressed with the breakfast to go options particularly with drinks (no juice or milk available).
Business response:
David, thank you for being our guest. A restful stay is any guest initial expectation; hence, we are sorry for the noise issue and regret our breakfast option not being according to your standards. We will share your feedback with our brand leaders to determine new breakfast offerings. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
The television didn’t work at all The property advertises a free continental breakfast. However, for beverages all they had was coffee to drink. This was not appropriate for our minor children who don’t drink coffee. (We don’t either - there should have been other choices) The only food were granola bars and small prepackaged muffins. An hour after it opened the muffins were gone. This was worst breakfast we have ever had. The facility should not be allowed to claim this is a breakfast The building appears old and beat up. T... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments will be shared with our brand leaders to determine new breakfast offerings. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the futu... read more
How can a motel tell you there’s going to be now water from 9-3 one day and from 9-5 a second day and still charge for the room? Not to mention the bugs and the room smell.
Business response:
Thank you for sharing your experience. We are sorry the inadequate information from our team and the difficulties you had in your room ruined your stay. We assure you the instances you mentioned were not deliberate and we will take every step to eliminate such shortcomings. Please consider being our guest again so we can regain your trust in our brand. Sincerely, Hotel Management
No me gusto Reserve cuarto de 2 camas y me dieron de uno que era el único cuarto disponible
Business response:
Thank you for taking the time to postyourfeedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with theroomofyourchoice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.