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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed Bugs I saw bed bugs and the Trent desk people did not respond and I did not even refund the worst experience in my business trip
Business response:
Saikiran, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Most of the halls were dirty (that is, not vacuumed and with debris). Bathroom floor had sticky substance on it. Walls are too thin, and one could hear the people in the room next door.
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that it did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
The staff was rude. For extra towels, they make you come down and get them yourselves and if you want a cot it’s $15 more. Also they were rude when we asked for extra blankets
Business response:
Thank you for your review. We are sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. Kindly note, these services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a compli... read more
Sobreventa - cancelaron mi reserva Cancelaron mi reservación por sobreventa!!! Nos tuvieron que auxiliar por teléfono para tener una nueva reservación en otro hotel...
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to respond to your request. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will give us the chance to make it up to you in the future. Sincerely, Hotel Management
Cheaper price usually means cheaper quality! Staff was great, but their friendliness did not make the uncomfortable mattresses comfortable! Shower was very low flow. Stuffy room and windows would not open at all. Breakfast was a joke but that is most likely due to the restaurant right next door. A good breakfast would cut into their business. Affordable vending machine charges 3.10 for a 20oz soda. 2-2.50 is acceptable, 3.10? Get real! Should have stuck with Hampton Inn, which is a bit more, but comfortable beds, decent vend... read more
Business response:
Michael, thank you for staying with us. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. We will share your concerns with the appropriate teams to ensure a better experience going forward. We are also sorry our grab-and-go breakfast offerings were not of your liking. We will make a note of your feedback as we plan any changes to our breakfast choices. We value your feedback and hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sin... read more
Dirty and loud I liked the location because we were going to six flags and it was less then 10 min from there , the room was ok for the price no cleaning service was disappointing and the “continental breakfast” was only coffee and muffins. The lobby needs to be clean Asap it is very discussing the doors also look liked they never been cleaned before that’s really bad presentation for a hotel ! There were really loud people most of the time. Not staying here ever again
Business response:
Adriana, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Your concerns will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We are also sorry for your disappointment with our housekeeping policy and the inconvenience you had due to noise. We v... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.