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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Technician I had staying at this hotel was unpleased with the hotel.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Non existent wi-fi even after paying the "upgrade fee". 3rd party service spent 30min of tech mumbo jumbo on the phone. Said he needed help and would call back in 1 hr. Never called. Hotel mgmt knows the problem but out of their hands. Not going back
We choose this thinking we save a few dollars.... Property smells like smoke outside and in hallways,elevator did not work one time doors closed but it would not Move They do not clean your room daily No ice machine You have to ask for kitchenitems and blow dry The la qunita round the corner is much nicer option!!!
Business response:
Thank you for posting a review of your recent stay. We apologize for your disappointment and for the smoke odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Kindly note, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, we have a full-size refrigerator with ice trays for... read more
My bed was uncomfortable with the queeking sound when turning and the bathtub forcet was dripping water the whole time.
Business response:
Thank you for your feedback. We are sorry for the discomfort you had with the mattress and regret the maintenance issue you encountered in your room. We would have loved the opportunity to resolve this problem while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was just dirty. Floors were not mopped or vacuumed.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will consider and us a chance to make it up to you in the future. Sincerely, Hotel Management
Disappointed Traveler! The price I paid was $30 cheaper than the Valencia Hyatt and the Extended Stay was barebones-no pool, bed was uncomfortable-just a disappointment overall, especially for the price of a one night stay.
For the most part it was just ok when i checked in the desk clerk was very nice. She called to see how my room was i told her it was ok. Then i woke up this morning and noticed the sheet had old blood on the side. Very nasty sheets really werent clean its time for new sheets so that when i became disappointed then there was no housekeeper had to go pick up stuff myself. For the amount you pay its not worth it.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our sincere apologies for the service issues you encountered and regret the inconvenience caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We appreciate your feedback and hope to have you as our guest on your next visit to our area. Sincerely, Hotel Management
There was no check-in. They bumped out reservations for two rooms leaving us running around while driving property. It was a ridiculous & frustrating experience as property didnt honor expedia’s reservations. No one should go thru such annoying experience when coming from far destinations.
Business response:
Harry, thank you for your review. We apologize for the mix-up with your reservation and the trouble you had due to it. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.