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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This Property “overbooks”, beware! I wasn’t able to stay at this hotel. This property “over booked” and I wasn’t able to stay at this property. I’m still waiting on my refund!
Business response:
Chad, we are sorry our hotel was overbooked and regret not being able to accommodate you. It was never meant to cause any discomfort to you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Regarding your concerns about the refund, please do not hesitate to reach us out at our front desk for assistance as we will be happy to solve your doubts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel M... read more
It just wasn’t what I expected, suppose to be pet friendly however we got complaints about our dog and that’s never happen before. The staff weren’t very helpful staff or very friendly. It wasn’t the best experience for my husband and I.
Business response:
Linda, thank you for sharing your comments. We are sorry for the disappointing visit you had and regret you did have a positive experience with our associates. We will share your comments with the appropriate team so that we can improve our service going forward. We hope you both and your pet will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Inflexible, no understanding This review is strictly related to this hotel's refusal to refund our nights stay when we were unable to get to the hotel due to snow causing road closures that prevented us from completing our arrival. We called and they simply refused to be flexible. I am sure there were others in the same situation we were in who could not get over the grapevine due to road closures. Will never again book this hotel.
Business response:
Mike, thank you for your review. We are sorry we were unable to accommodate your request and regret the inconvenience it caused. We hope this will not prevent you from staying with us in the future. Sincerely, Hotel Management
Run down
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Terrible hotel Rooms toilet was clogged up and they had no staff to fix it. They said I could come down and get a plunger to unclog the toilet myself. Needless to say I left and somewhere else.
Business response:
Walter, we were disappointed to learn about the clogged up toilet and that our staff failed to address this issue. This is not typical of our service and we'll be taking steps to ensure this is not repeated going forward. Thank you for your feedback, and we hope to have another opportunity to leave you with a much better impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,597 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.