This profile has been claimed by the business owner or representative.
Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It worked! Check-in clerk was very kind and greeted us with a smile. Our room was clean. The carpeted floor was dirty. I don't think it had been vacuumed in a long time. The rest of the room was clean. It was very dated and needs a update. The bed closest to door and a broken leg on the frame. The lock on the door was a pain. I think it needed new batteries. The walls are very think. Our room also smelled like cigarette smoke. The neighbors were smoking. The location was great. A lot of choices nearby for restaurants.
Business response:
Dear Guest, Thank you for your feedback. We’re pleased that you appreciated our team’s warm and friendly welcome and the room’s cleanliness. However, we sincerely apologize for the issues you encountered, including the carpet, the bed frame, and the smoke odor. We understand how these matters can affect your stay, and we apologize for the oversights in arranging your room. We always want our guests to leave completely satisfied, and we will address these issues with our team to prevent a recurrence. We hope you are willing t... read more
Good
so so Dated facility. The breakfast they advertise is much under rated. No coffee there this morning and only 2 muffins. No one at the front desk. Left room cards on the counter and left
Business response:
Dear Guest, Thank you for choosing us and providing your feedback. We apologize that your experience did not fully meet expectations, particularly regarding our property’s condition and complimentary grab-and-go breakfast. We understand how frustrating it must have been to find limited options and no coffee available. Additionally, the absence of front desk staff at the time of your departure is not the level of service we strive to provide. Your concerns will be addressed with our team as we continuously seek ways to improv... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 903 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.