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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in policies and payment to extend was difficult. Staff tried to be helpful.
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall satisfactory visit and liked our service. However, we are sorry for the inconvenience you had due to our hotel check-in policy. We hope you will allow us another opportunity to serve you in the future. Sincerely, Hotel Management
Need to get new key cards more wah towles abetter
Business response:
Thank you for being our guest and sharing your feedback. Although your rating suggests you had an overall comfortable stay, we regret any inconvenience caused to you. Your feedback regarding the key card and the towels will help us enhance our guests' experiences. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
I believe Orbitz or the hotel dropped the ball. I got to my hotel and was turned away due to overbooking even though I had a reservation through orbitz. The desk clerk helped me find a new room however I was told they knew they had no rooms earlier in the night. I believe they should have called everyone with reservations ahead of time.
Business response:
Thank you for your comments. We sorry we could not accommodate you this time and regret the inconvenience caused. However, we are pleased to know you liked the service delivered by our associates. We value your feedback and hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Cigarette butts litter the place.guy at checkin was all business not very friendly. Cheap,close, clean the grounds-not bad at all
Business response:
Thank you for your review. We are glad you liked our convenient location and found us to be a fair value. However, we are sorry that you found our staff members not friendly. We have followed up with our team to make sure we do not disappoint you in the future. We value your feedback and hope you will consider a second visit on your next trip this way. Sincerely, Hotel Management
Price & Cleanliness Great. Amenities definitely "Extended Stay" (Should have expected that)
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is delightful to hear how much you enjoyed your stay, and we are happy you were impressed with our well-kept property and our amenities. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Stay was ok Description said breakfast was offered but there was no breakfast. Dresser drawers were busted and didn't shut properly. When we arrived, we were given a one bed room, even though we booked a 2 bed room. Front desk person tried to argue that we booked a 1 bed room, but finally made it right.
Business response:
Thank you for the review. Although you faced issues with the suites at the time of check-in, we are happy it was resolved to your satisfaction while you were here. However, we are sorry for the disappointment you had with the dresser drawers and our grab-and-go breakfast. We will share your feedback with the appropriate team to ensure a better experience going forward. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel M... read more
Very friendly and very clean was a pleasant stay. Would love to come bck
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
I will stay again as soon as possible. Thank you for everything.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 903 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.