Extended Stay America - Louisville - Dutchman

Business response:

Thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team for review and action. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Christina, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincere... read more

Business response:

Thank you for being our guest at Extended Stay America. We're thrilled to know you were impressed with the service provided by our excellent associates and that you loved your well-appointed room. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Elizabeth, we appreciate your wonderful feedback about your experience at Extended Stay America. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management