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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just ok. But the staff was very friendly, courteous and quick to help.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. We are glad your overall stay was pleasant, and you liked our friendly staff. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
I had to be moved to a 2nd room because of smoke odor and the 2nd room smelled like smoke also just not as bad as the 1st one. There where no plastic cups in the bathroom or an ice bucket. The staff was very friendly and helpful.
Business response:
Ben, thank you for sharing your thoughts about your recent stay. We apologize for the difficulties and the smoke odor in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room. On a positive, we are happy you liked our courteous associa... read more
It is OK The service is great. I love the guy behind the counter. That being said, the breakfast is lacking in the extreme. And the place needs updating.... But it is not bad.
Business response:
Michael, thank you for being our guest. We're glad to know you were pleased with the service provided by our front desk associate, but we're sorry for the not meeting your expectations with our grab-and-go breakfast and for your disappointment with the overall condition of our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Hopefully, we will have the opportunity to make it up to you on the next visit. Sincerely, Hotel Manageme... read more
Everything was pretty dirty. Exterior had brownish dried filth in places. Smokers within 20” of entrances/exits.
Business response:
Thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team for review and action. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
There was no breakfast offered like promised. Also, no one cleaned my room or brought extra towels.
Business response:
Christina, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincere... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 856 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.