Extended Stay America - Louisville - Dutchman

Yvonne 

on Expedia

4 months ago

The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable. 

Anthony 

on Expedia

4 months ago

Front desk is terrible it depends on which person you get to determine you can stay there or not , I stay there often and always use the same card with no problem,but one particular woman will turn you away saying you have to have a major credit card for the deposit,so I had a friend try to get a room and they weren't asked for the deposit at all and got the room 

Anonymous 

on Expedia

5 months ago

I WOULD NEVER AGAIN My CardKey was not working for the room, I went to the front desk to get a new one and apparently my “identification was deleted from the system”. I showed verification through purchase of room/type; due to my belongings being in the room along with my identification (ID). After being told that i was not able to go to my room and had the police called. The manager arrived and asked me to leave. She informed me that my ID was not in the system to begin with, which I do remember the employee taken a picture... read more

Jay 

on Expedia

7 months ago

A highly undesirable room. Upon entering the room, we were immediately struck with an intense odor of nicotine and marijauana. The furnishings of the room were heavily damaged, holes on top of the furniture, drawers falling apart, lamps not functioning, the fire alarm from the ceiling was missing. The kitchen was so damaged that you could not even use it. The stove top was completely rusted. Cigarette burns all around the room. I immediately wanted to call front desk and when I picked up the room phone it was inoperable. 

Kelley 

on Expedia

7 months ago

Cheap, clean-ish....but staff won't help you Some pictures posted by the property can be a bit deceiving. The hotel definitely needs ongoing upkeep and staff dont seem to care much about the customers. We asked to switch rooms on 3 different occasions, every time being told theyd have a room for us on a specific day. However it never happened. The one front desk agent even told us to make sure all of our items in our current room were packed and ready to move to the new room the following morning, only for her to then tell u... read more