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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine for my needs I thought the hotel was alright for my needs. AC did not seem to work the best but it was not very hot yet...might have been a different story in the summer. Overall it was quite satisfactory for my needs...just a place to crash for 7 hours a night.
Not Worth the Money Positives: near downtown Louisville; lots of restaurants near by Negatives: 1. Poor TV Signal: either it was very jerky all night, or I had trouble getting any tv signal. 2. When I went to call the front desk about the TV signal, the hotel phone was not even powered on. 3. No reading light on one side of the bed 4. Very poor Grab & Go breakfast
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased that the location was convenient and that nearby dining options were accessible. However, we regret the difficulties you faced with the in-room amenities, as well as your disappointment with the grab-and-go breakfast. Your feedback is valuable, and we will share it with our team to enhance the experience for future guests. We look forward to the opportunity to provide a more seamless and comfortable stay next time. Sincerely, Hotel Management
The room was filthy!!!... Globs of dust or something under the dinning table, food smeared on chairs (had to put a towel over the chairs to even sit in them), sticky substance in fridge, chucks of left over soap in shower and by sink, dirty tub, something smeared on the bottom of the bathroom door, and food or something spilt on bedding (stained & crusty... assuming probably wasn't washed). Fire alarm was triggered and was told by a long term guest/resident that it was a reoccurring thing at least once a week. When I went to... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We regret that your experience fell short of expectations and truly understand your disappointment. Cleanliness and comfort are priorities for us, and your observations have been shared with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we consider safety precautions to be our highest priority, and we will ensure that our property engineer performs a comprehensive assessment. While our grab-and-go breakfast is designed for conve... read more
This looked like homeless housing
Business response:
Dear BRENT, Thank you for sharing your feedback. We regret that the property did not meet your expectations, and any discomfort you experienced. Please know that we have security on the property around the clock to ensure the safety of all guests, and our front desk is available at all times to assist and make your stay as comfortable as possible. Guest comfort and a welcoming environment are very important to us, and we will share your comments with our team to address any areas for improvement. We hope to have the opportun... read more
Lady at the desk RUDE
Business response:
Dear Mariah, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
I was woke up at 630 in the morning to a person high on meth outside my door. She was freaking out and i had to chase her off myself. It says their is breakfast. But its nothing more than a couple muffins and coffee. And its on a little rack no more than 3 ft tall and 3 ft wide. The shower head was broken. Our key cards constantly stopped working. The food nearby was nice. But i did a short walk to the nearest gas station and there were 2 junkies shooting up heroin with a pile of at least 100 syringes just laying there. Do n... read more
Business response:
Dear Anthony, Thank you for sharing your feedback. We are concerned about the safety and comfort issues you experienced during yourstayand understand how unsettling this must have been. Seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. Guest safety and well-being are top priorities, and we maintain security measures and work closely with local authorities to help ensure a safe environment. We also regret that aspects of your room and the break... read more
Rude customer service Terrible customer service. Our dog was well within the limits on the website and they would NOT let us check in. They would not even look at our dog. I paid for the reservation in full in advance and they refused to refund my money.
Loud ass people
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,824 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.