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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A typical older motel. The pictures online show a hardwood type floor but our room had very old carpet in it. It felt kind of cold and damp and sticky. The two beds were pushed up against the opposite walls so that you couldn't get around them. There was very little space in between them in the middle. Maybe enough for two people to stand facing each other, but the back of their legs would be touching the beds. The bedding appeared fairly crisp and clean. We weren't bothered by any maids, but our room wasn't cleaned either a... read more
Business response:
Dear Tina,Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet expectations, particularly with the condition of the room and the limited space. We understand how this impacted your comfort, and we are sorry for any inconvenience caused. We also regret the misunderstanding regarding pet-friendly rooms and the limited breakfast options. Your comments about the cleanliness and the room not being serviced have been shared with our team for immediate attention. We appre... read more
Had I known that Extended Stay America had exterior corridors and doors to access the rooms I would not have booked my two day reservation through Expedia. It’s an unsafe choice for someone traveling alone. Next time I will look more closely at the photos of the property. I contacted Expedia to see if I could cancel the second day. Expedia contacted the Extended Stay manager and he/she denied my request to check out a day early, with Expedia’s approval!!! The room’s large window was located on the wall facing the exterior co... read more
Business response:
Dear Jeanette, Thank you for taking the time to share your comments. Our goal is to provide excellent service and accommodation; therefore, we apologize that this was not your experience. Your safety is our priority, and your concerns have been shared with our team. We will follow up to determine how to enhance our service to our guests.We appreciate you choosing us for your stay and hope you will allow us to show you the hospitality you deserve the next time you are in the area.Sincerely,Hotel Management
Broken stove top and recliner.
Business response:
Dear Guest,We are deeply sorry for the issues you experienced during your stay. We understand how frustrating these experiences were. We will indeed address this with our team and ensure our room meets the highest standards. Our guests' comfort and satisfaction are our top priorities, and we are committed to making improvements to ensure a clean and peaceful environment for our guests. Thank you for your valuable feedback. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hote... read more
No toilet paper, hair in the bathroom, dirty mircowave
Business response:
Dear Maria, Thank you for sharing your experience. We apologize for the oversight in providing necessary supplies and ensuring the cleanliness of your room. Your feedback is important to us, and we will address these issues with our housekeeping team to ensure they are rectified. We are committed to providing a better experience for our guests and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Never again! Our original hotel was over booked so the hotel tried to accommodate us with another extend stay hotel only 7 mins away from our Original location when we arrived we had to pick up the phone to speak with a representative of the hotel on the phone my husband and I where told that they were unable to accommodate us unless it was a multiple night stay after speaking with 2 hotels.com representatives and trying to find us a new hotel the representative had us go to another hotel extend a stay 20 mins away from our ... read more
Business response:
Dear Miranda, We sincerely apologize for the distressing experience you encountered during your recent stay. Your feedback is deeply concerning to us, and we regret the inconvenience and frustration caused by the room availability issues and the service you received. Please know that this falls well below our usual standards of hospitality, and we will actively try our best to prevent such incidents from recurring. Your comments will be shared with our team to address and improve our guest service going forward. We value you... read more
The room was not as expected. The tv looked like it was going to fall off the base. The bed was lopsided. And uncomfortable. The door kept stopping because the base was broken.
Business response:
Dear Neosha, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered. The concerns about the television, bed, and door are being addressed by our maintenance team to ensure these issues are resolved promptly. Your feedback is invaluable in helping us improve our services and accommodations. We hope to provide you with a much-improved stay in the future.Sincerely,Hotel Management
I had a horrible experience. There were bugs, the furniture was cracked & broken. They had to give us another room when we first checked in because it was not clean. In the second room there were bugs, the towels were dirty. I was extremely unsatisfied
Business response:
Dear Theresa, We apologize sincerely for the unsatisfactory experience you had during your stay. It is unacceptable for you to encounter bugs and cleanliness issues in your room. Please know that we are taking immediate action to address these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is invaluable to us, and we deeply regret any discomfort this situation caused. We appreciate your understanding and hope to have the opportunity to restore your confidence in ... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.