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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Attendant needs to be on the spot if their lobby requires a key card.
Burn on the floors and counters, non helpful front desk, dirty sheets, no working tv, loud
Avoid at all costs! Ignore positive reviews This motel was an absolute nightmare—upon entering the room, we were hit with a revolting, damp, musty stench that never went away. The air was thick with mildew, making it hard to breathe and impossible to relax. Everything felt dirty and neglected, as if the place hadn't been properly cleaned or ventilated in years. No amount of air freshener or open windows could mask the horrible smell. WARNING: Do not stay here under any circumstances. The unbearable, moldy stench alone is eno... read more
Stay Away!! Dead bugs on floor of room, live bugs in the bathroom towels. Non-smoking room reeked of smoke. Girl at front desk very unfriendly. Will not stay there again.
Business response:
Dear Eric, Thank you for taking the time to share your experience. We sincerely apologize for the disappointing conditions you encountered, including the cleanliness concerns and the smoke odor in your room. This falls far short of our standards, and your feedback has been shared with our team so improvements can be made. Moreover, we regret that your interactions at the front desk were not as welcoming as we would like them to be. We hope you will allow us an opportunity to offer a significantly improved stay in the future.... read more
Absolute worst hotel I have ever stayed in. I expected cheap but not disgusting. Brought my own blanket to lay in top of the bed. Still felt itchy. The dresser drawers were broken. The remote batteries were gone. Every surface was dirty and sticky. Only stayed to sleep a few hours mid road trip. Otherwise would’ve taken the loss and left.
Business response:
Dear Rachel, Thank you for taking the time to share your feedback. We were genuinely sorry to learn about the concerns you encountered during your stay. Providing a clean, comfortable, and hassle-free environment is always our priority, and we regret that we fell short of delivering this to you. We appreciate you bringing these matters to our attention, as it allows us to work with our team to improve the condition of our accommodations and overall guest experience. We hope you will consider giving us another opportunity in ... read more
worst stay anywhere in history
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your stay did not meet your expectations. Delivering a welcoming and pleasant environment is our priority, and it is disappointing to know we fell short during your visit. Your feedback has been shared with our team to help us better understand where improvements are needed. We hope to provide you with a more positive experience in the future. Sincerely, Hotel Management
Could not check us in with service animal even though they state they accept pets. Stood in the lobby for extended time before I was even helped.
Business response:
Dear Guest, We are sorry to hear about the difficulties you experienced during your arrival, particularly regarding your service animal. A respectful and seamless check-in is essential, and we regret any delay in offering assistance. We strive to ensure all guests feel welcome and supported, and your feedback has been shared with our team for thoughtful review. Thank you for bringing this to our attention. We hope you will consider giving us another opportunity to provide the attentive care and service that reflects our comm... read more
The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.
Business response:
Dear Guest, Thank you for providing your thoughts on your recent visit. We apologize that your arrival and overall experience fell short of your expectations. Every guest deserves a smooth check-in process and a well-maintained environment, and it’s clear we missed the mark in several areas. Your comments are taken to heart, and we assure you we will address your concerns with the appropriate teams so that necessary improvements can be made. We truly appreciate your feedback and hope to have the chance to offer you a better ... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,824 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.