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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches in the room and it didn’t look like the advertised pictures
Business response:
Dear Keita, We sincerely apologize for the issues you encountered during your stay. We understand how unsettling this must have been, and we take this matter seriously. While we follow rigorous pest control procedures, we will ensure the room you occupy is professionally treated. Additionally, we are sorry that the room did not meet your expectations. We will review the listing to ensure it accurately reflects the accommodations we offer. Your feedback is invaluable, and we are committed to improving our services. We hope yo... read more
Had i even stayed there i could have given an accurate rating.. but EXPEDIA didnt even send my reservation to the hotel. When i attempted to check in, the hotel hadnt received my reservation, then speaking to customer service didnt help at all. I ended up paying out of pocket and staying at a completely different hotel. Having to wait 7 to 10 business days for a refund. Seriously.. 7 to 10 days for money that expedia took immediately.. i do not recommend using Expedia for anything aside from lots of stress
Business response:
Dear Jason, Thank you for being our guest and for taking the time to leave your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it can be when issues like this arise, and we regret that it impacted your stay. Unfortunately, financial inquiries related to third-party prepaid bookings must be directed to them, so we recommend reaching out to Expedia for assistance with your refund. We appreciate your understanding, and we hope you will consider staying... read more
Horrible
Business response:
Dear Clayton,Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience during your stay. It is concerning to know that we did not meet your expectations, and we understand how disappointing this must have been. Your comments are important to us, and we will review them with our team to identify areas for improvement. We appreciate your input and hope you will consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
Checked in at 1245 am and requested 30 min after 11 am check due to trip to get breakfast(nutrition bar only thing available in office) and was straight told no! Rude, dirty and horrible atttitude don’t recommend stay.
Business response:
Dear Clayton, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our associates and for the disappointment regarding the breakfast. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
I called to make sure my room would still available since I could not check in at 3pm. Guy said to come by MIDNIGHT. By 6pm. My hotel was cancelled and I even contacted virtual chat to make sure I’d still have a room. Leak in the ceiling bathroom so all stuff got wet and damaged for 3 days. Sheets didn’t get changed. Had the same dirty towels for 5 days; after I asked for them to be cleaned abe changed. And breakfast is a grab and go situation. Not worth it. But location was okay.
Business response:
Dear Jaime,We sincerely apologize for the issues you encountered during your stay, particularly the confusion surrounding your reservation and the condition of your room. It is disappointing to hear about the leak and the lack of attention to your towels and sheets, and we deeply regret the inconvenience caused. A "grab and go" breakfast is meant to provide a convenient start to the day, but we understand it may not have met your expectations. While we are pleased the location worked for you, we recognize that your overall e... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.