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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.
Business response:
Dear Guest, Thank you for providing your thoughts on your recent visit. We apologize that your arrival and overall experience fell short of your expectations. Every guest deserves a smooth check-in process and a well-maintained environment, and it’s clear we missed the mark in several areas. Your comments are taken to heart, and we assure you we will address your concerns with the appropriate teams so that necessary improvements can be made. We truly appreciate your feedback and hope to have the chance to offer you a better ... read more
Front desk is terrible it depends on which person you get to determine you can stay there or not , I stay there often and always use the same card with no problem,but one particular woman will turn you away saying you have to have a major credit card for the deposit,so I had a friend try to get a room and they weren't asked for the deposit at all and got the room
Business response:
Dear Guest, We sincerely apologize for the inconsistency you experienced with our front desk service, especially given your history with us. As a valued repeat guest, you always deserve dependable and respectful service. We truly appreciate your feedback, as it helps us identify areas for improvement. Thank you for your continued loyalty, and we look forward to providing you with a seamless check-in on your next visit.Sincerely,Hotel Management
I WOULD NEVER AGAIN My CardKey was not working for the room, I went to the front desk to get a new one and apparently my “identification was deleted from the system”. I showed verification through purchase of room/type; due to my belongings being in the room along with my identification (ID). After being told that i was not able to go to my room and had the police called. The manager arrived and asked me to leave. She informed me that my ID was not in the system to begin with, which I do remember the employee taken a picture... read more
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We are genuinely concerned about the challenges you encountered with room access and the interactions that followed. Being unable to retrieve your belongings and identification must have been incredibly frustrating, and we sincerely regret that our handling of the situation did not meet your expectations. Please know that your feedback has been thoughtfully considered and will help shape how we better support our guests. We hope you will consider giving us anot... read more
A highly undesirable room. Upon entering the room, we were immediately struck with an intense odor of nicotine and marijauana. The furnishings of the room were heavily damaged, holes on top of the furniture, drawers falling apart, lamps not functioning, the fire alarm from the ceiling was missing. The kitchen was so damaged that you could not even use it. The stove top was completely rusted. Cigarette burns all around the room. I immediately wanted to call front desk and when I picked up the room phone it was inoperable.
Business response:
Dear Jay,We sincerely apologize for the condition of your room and the discomfort you experienced. Providing a clean, safe, and well-maintained environment is our priority, and we regret that we fell short during your stay. Your concerns regarding odors, furnishings, and in-room amenities are being taken seriously, and we will be addressing them with our team to prevent such issues in the future. While there may have been limitations in resolving this during your visit, we are committed to making necessary improvements to en... read more
Cheap, clean-ish....but staff won't help you Some pictures posted by the property can be a bit deceiving. The hotel definitely needs ongoing upkeep and staff dont seem to care much about the customers. We asked to switch rooms on 3 different occasions, every time being told theyd have a room for us on a specific day. However it never happened. The one front desk agent even told us to make sure all of our items in our current room were packed and ready to move to the new room the following morning, only for her to then tell u... read more
Business response:
Dear Kelley,We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear about the miscommunication regarding your room change and the maintenance issues you encountered. We understand how frustrating this must have been, and we regret any inconvenience it caused. While we strive to provide a comfortable and well-maintained environment, it’s clear that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively working to improve ... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.