Extended Stay America - Lynchburg - University Blvd.

Business response:

We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our front desk staff's efforts. We will certainly relay your comments to Michael. Also, we are glad our ideal location close to the Liberty University campus was perfect for your needs. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for including Extended Stay Americain your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Robin, thank you for letting us know your stay at Extended Stay America was exceptional, and for being our loyal guest. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

We thank you for taking the time to review your recent stay. We are glad that you were pleased with our proximity to the University. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tony, thank you for your review. We are sorry that you had some service issues in your room. We are very passionate about providing our guests with the cleanest accommodations and we will look into where we failed in our inspection procedures. We have shared your concerns with our housekeeping team, and are taking action to ensure that we do not repeat these service issues in the future. We hope you will give us another opportunity to serve you on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We're thrilled to know you our location worked well for your travel needs and that you loved having a kitchenette in your room. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for choosing to stay with us. We're glad to know you liked your well-appointed accommodation and that our location was ideal for you. However, we're sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sansinea, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and posting a review. We are sorry for the disappointment you had with the overall condition of our hotel. We have alerted the maintenance staff to your concerns, and we will be more proactive, replacing items that are beginning to show wear. Thank you again, and we hope to have a chance to make it up to you on your next visit. Sincerely, Hotel Management