Extended Stay America - Lynchburg - University Blvd.

Business response:

Thanks for being a guest. Although you had a pleasant stay with us, we apologize for the cleanliness and odor issues you experience in your room. Your feedback is discussed with our housekeeping team to do a deep cleaning of your room. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Brent, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Bill, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Bill, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Darla, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience regarding the odor issue is discussed with the concerned team to do the needful. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management