Extended Stay America - Lynchburg - University Blvd.

Business response:

Tom, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience it caused. Your feedback will be shared with our housekeeping team so that they will be more diligent in their effort. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the feedback about your visit to our hotel. Although you had a great stay with us, we apologize for the inconvenience you had in your room. The feedback for the odor is shared with our housekeeping team to do deep cleaning of your room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more

Business response:

Thank you for choosing us. Although you liked certain offerings of our hotel, we are sorry for the maintenance issue you had in your room and your feedback has been discussed with the concerned team to do the needful. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management