Extended Stay America - Meadowlands - East Rutherford

Business response:

Dear Lais, Thank you for sharing your feedback. We are truly sorry your experience did not meet our expectations. We understand how disappointing it can be when the overall impression differs from what was anticipated, and we sincerely apologize for this discrepancy. Your comments have been shared with the relevant teams as we continue to work on providing a consistently positive and comfortable stay for all. We appreciate you bringing this to our attention and regret any inconvenience this may have caused. We hope you will ... read more

Business response:

Dear Michael, Thank you for sharing your recent experience with us. We truly appreciate you taking the time to provide your feedback, as it helps us identify ways to enhance our service. We are pleased your stay met the essentials, and we remain committed to further elevating each guest’s experience. Should you choose to stay with us again, we look forward to providing an even more memorable and seamless visit. Your insights are valued and have been shared with the appropriate teams for thoughtful review and future improveme... read more

Business response:

Dear Samrawit, We’re glad to hear that your experience exceeded your expectations, especially regarding comfort and overall upkeep. It is always rewarding for our team when guests leave with such a positive impression. Thank you for sharing your thoughts. We genuinely appreciate it. We look forward to welcoming you back and ensuring your next visit is just as pleasant and hassle-free. Sincerely, Hotel Management 

Business response:

Dear Davon, We are delighted to hear that the location met your needs and that you found your accommodations comfortable. It’s wonderful to know that the nearby shopping options added convenience to your stay. Your kind words encourage us to continue providing a welcoming environment for all guests. We appreciate you choosing to stay with us and look forward to welcoming you back on your next visit to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Sheryl, Thank you for sharing your experience with us. We're pleased to know the location worked well for your visit. However, we truly regret the inconvenience caused by the noise during the remodeling work nearby. While such updates are essential to enhance guest comfort in the long term, we understand they can disrupt the present experience. We sincerely apologize and hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Sincerely, Hotel Management