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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely Disgusting Experience – Do Not Stay Here! This was hands-down the worst hotel experience I’ve ever had. The rooms are filthy and smell terrible—our room reeked of smoke despite this being a non-smoking facility. The elevator smelled like cat urine, which matched the overall dirty feel of the place. On the second night, water started leaking from the bathroom wall and flooded the floor. When I complained, the front desk staff actually made us clean it up with the towels meant for our showers, and then told me if I ... read more
In my fifty years of travel I’ve never had a less welcoming, rude and inhospitable hotel staff. From a completely rude check in, miserable looking manager who made you feel unwelcome just by looking at him, no ice in the building, not a single glass in a room with a kitchenette or their refusal to be able to print a single page for us, although the room was nice enough, this hotel’s staff made this one of the least welcoming and enjoyable hotels I’ve ever visited.
The room was a non smoking two queen. It reeked of smoke. It was two full beds. All around the shower was mold. They were booked. Had no other rooms available.
The room was decent. The beds were extremely uncomfortable. They do not have breakfast.
Room smelled like cigarette smoke even though it's a non-smoking facility. The bed only had 3 pillows for 2 people as well as a thin blanket and when we requested another one of each (on different occasions)we were told they didn't have anymore. Same situation for towels. You get 1 bar of soap and 1 tiny single use shampoo for the shower.The accommodations were sub par.
Business response:
Dear Samantha, We're genuinely sorry to hear about the challenges you experienced during your stay, particularly with the limited amenities and the unavailability of basic supplies when requested. This is not the level of comfort or service we aim to provide, and your concerns have been shared with our team for immediate follow-up. Regarding the issue you encountered in your room, please note that we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We a... read more
Extremely Disappointing Stay – Noisy, Unbearable Room Conditions We stayed for two night and were placed in 504 room that turned out to be directly above or adjacent to the hotel's laundry facilities. From late evening into the early morning hours, the entire room was filled with constant noise and vibrations every time the machines were running. It felt like we were sleeping on top of an industrial dryer. The walls and floor literally shook, making it impossible to relax or get any sleep. We tried to wait it out, hoping it ... read more
Business response:
Dear Gaurav, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the excessive noise and disruption you experienced during your stay. It’s disheartening to learn that your concerns were not addressed with the care and urgency you deserved. We understand the importance of a restful environment, and we regret that you were unable to feel at ease. Your comments have been shared with the team for review, allowing for necessary improvements to be made. We sincerely apologize for the disc... read more
Couldn’t check in
Business response:
Dear Benjamin, We’re sorry to hear about any issues with your reservation and appreciate your patience. We strive to ensure a smooth experience for all guests and provide a welcoming stay overall. We hope you have been able to work out these issues with the booking agency, and we would love to welcome you back under better circumstances. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 1,963 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.