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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Bassam, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
Business response:
Jorge, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Overall satisfactory, but getting to the hotel was confusing - there are multiple hotels with the same exact name within a mile or so of each other, and even though we were careful, ended up going to the wrong one. Room (especially the bathroom) made weird noises, and the lobby was a bit too small for the amount of people in it. But staff were great and very friendly, and the hotel was quite clean!
Business response:
Samantha, thank you for being our guest. We are pleased to know you were happy with our associates, but we are sorry for the inconvenience you experienced during your visit. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
The room looks older than the pictures,the bed feels like pull out couc where you can feel the springs and there was roaches in the room
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your room did not meet expectations. The condition of the furnishings and the cleanliness concerns that you pointed out are unacceptable and far below the standards we strive to maintain. Your comments will be shared immediately with our housekeeping and maintenance teams to ensure corrective action is taken. We appreciate your patience and will use your feedback to improve the quality and comfort of our accommodations. Sincerely, Hotel Management
Parking lot had some shady people hanging out every time I went out to my car. Room was sub-par, weed smell throughout. Amenities and breakfast were not good
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret to hear that your stay did not meet expectations. The concerns you mentioned regarding the room condition and amenities are very important to us, and we sincerely apologize for the inconvenience you encountered. We are committed to providing a safe, comfortable, and welcoming environment for all guests, and your feedback will be reviewed with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to p... read more
Property is rundown and in need of a complete overhaul. Several critters were found in the room.
Business response:
Dear Guest, We’re very sorry to hear about the disappointing condition you encountered during your stay. The issues you described do not align with the standards we strive to maintain, and we understand how unpleasant this must have been. Your comments regarding the overall upkeep of our rooms have been shared with the relevant teams for immediate review. We truly regret that your visit fell short of expectations and appreciate you bringing this to our attention. We hope you will allow us an opportunity to offer a significan... read more
The breakfast was only cookies so NOT a breakfast
Business response:
Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
There was barely any staff, I don't think they cleaned at all, there was roaches in the tub and scuffs on the wall and hair on the towels and the room vibrates literally every two hours it seems
Business response:
Dear Shanae, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so ... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,015 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.