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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was BLOOD on the carpet in the room. The bed felt like a wooden plank. The hallways smelled moldy and musty
Business response:
Dear Stasha, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area so that we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management
There was a horrible smell in the hallways, evening staff on arrival were rude. no taxi's would pick up from this location. Bad smell in the room, uncomfortable bed
Business response:
Dear Stephanie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations and that you encountered issues with the room and staff interactions. Guest comfort and satisfaction are very important to us, and we will share your comments with our team to ensure we address areas that need improvement. We hope to have the opportunity to provide a more comfortable and positive experience in the future. Sincerely, Hotel Management
Dirty including towels and wash cloth. Rude & disrespectful staff. I made a complaint through extended stay and Expedia and have not heard back from either agents. No good customer service
Business response:
Dear Syreeta, Thank you for taking the time to leave your remarks. We never want to disappoint any of our guests, so we apologize for any concerns you may have had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Carpet is gross and the room smells awful. There are big black spots that look like throw-up down the hall and in the room. The staff would not clean my room / floors unless I had been there 14 days, nor would they let me borrow a vacuum or mop. My stay was 12 days. The front entry was not mopped or cleaned during the entirety of my stay.
Business response:
Dear Jamie, Thank you for your feedback. We sincerely apologize for the condition of your room and the common areas during your stay. Cleanliness is a fundamental part of guest comfort, and what you described falls far below our standards. Our extended-stay housekeeping policy should never prevent guests from receiving assistance when needed. Your comments have been escalated to our management and housekeeping teams for immediate review and corrective action. We appreciate your patience and hope you’ll consider giving us ano... read more
The room was shaking with a loud noise every night over and over I first thought it was an earthquake and panic . Then I was told it's the laundry room. Stayed one week no one came to clean the room or give us towels . Front desk they weren't friendly either .
Business response:
Dear Natacha, We’re sorry to hear about the disruptions and discomfort you experienced during your stay. The noise from the laundry room clearly caused unnecessary stress, and we regret that it wasn’t communicated or managed more effectively. It’s also disappointing to learn that your room wasn’t to your expectations and that our front desk team didn’t provide the level of hospitality we strive for. Your feedback has been shared with our management and housekeeping teams for immediate review and improvement. We appreciate yo... read more
No Good Room was dirty. The bathroom had an odor of sewage, the bed sheet had a blood stain. Reserved the room for 2 but was missing a secondary pillow. The office chair had a noticeable white stain. The shower head couldn't even stay in place, had tape around to somehow magically hold it together. All these issues could easily be fixed. The breakfast grab and go didn't even have a good selection, only wrapped muffins, breakfast bars and coffee out of a gas station.
Business response:
Dear Alejandro, Thank you for sharing your experience. We regret the condition of your room and the inconvenience you faced during your stay. Your observations will be shared with our housekeeping and maintenance team to ensure meticulous preparation of each room for our esteemed guests. Additionally, your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. Providing a comfortable and welcoming environment is important to us, and feedback like yo... read more
My friend and I checked in Friday September 19,2025 for a quick short stay. This had been planned since July of 2025. I had booked this accordingly to the convenience of how close , safe and ratings of client reviews.. primarily how close it was to The WILLIAMS CENTER AS WE WERE ATTENDING AN EVENT OF MY PERSONAL FRIEND JIMMIE ALLEN! All I can say between been harassed by a patron staying there to hook him up with meth( which I believe personally he was an undercover agent) the filthy room ! Picture of proof too! And the fact... read more
Dirty smelly
Business response:
Dear Tamar, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Very bad
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,015 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.