This profile has been claimed by the business owner or representative.
Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Jorge, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Overall satisfactory, but getting to the hotel was confusing - there are multiple hotels with the same exact name within a mile or so of each other, and even though we were careful, ended up going to the wrong one. Room (especially the bathroom) made weird noises, and the lobby was a bit too small for the amount of people in it. But staff were great and very friendly, and the hotel was quite clean!
Business response:
Samantha, thank you for being our guest. We are pleased to know you were happy with our associates, but we are sorry for the inconvenience you experienced during your visit. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
It’s horrible
Business response:
Dear Guest, We are truly sorry to hear that your overall impression was not positive. Our team works hard to provide a comfortable and dependable experience for every guest, and it’s disappointing that we fell short of your expectations on this visit. Please know that we take comments like yours seriously and use them as an opportunity to reflect and improve. We hope to have the opportunity to provide you with a much more favorable experience in the future. Sincerely, Hotel Management
Yes
Business response:
Dear Guest, Thank you for sharing your experience. Our staff strives to ensure an exceptional experience for each guest. We are very sorry for not meeting your expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage. Sincerely, Hotel Management
X
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. While your review was brief, we sincerely appreciate any input from our guests as it helps us continue improving our services and guest experience. Please share more details of your stay so that we understand areas of any concern and work to improve in those areas. We value your patronage and hope that your next visit allows you to fully enjoy all that our hotel has to offer. We look forward to hosting you again. Sincerely, Hotel Management
Tremendo mal trato por la señora prosype,es la señora q resive a los clientes,mal higiene tod es un desastre en ese hotel no se los recomiendo a nadie gracias
Business response:
Dear Guest, Please accept our sincere apologies for the inconvenience and frustration you encountered during your visit. Your comments regarding service and cleanliness are concerning and have been shared with the appropriate team for careful review. We are committed to maintaining welcoming interactions and high standards throughout the property, and feedback such as yours helps guide our ongoing efforts to improve. We appreciate you bringing this to our attention and regret that your stay did not reflect the level of care ... read more
The kitchen was equipped with
Business response:
Dear Guest, Thank you for choosing us during your time in the city and for your review. We are glad you enjoyed your overall stay with us, but are disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes all comments you have, so we can do our best to resolve any concerns while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room looks older than the pictures,the bed feels like pull out couc where you can feel the springs and there was roaches in the room
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your room did not meet expectations. The condition of the furnishings and the cleanliness concerns that you pointed out are unacceptable and far below the standards we strive to maintain. Your comments will be shared immediately with our housekeeping and maintenance teams to ensure corrective action is taken. We appreciate your patience and will use your feedback to improve the quality and comfort of our accommodations. Sincerely, Hotel Management
Parking lot had some shady people hanging out every time I went out to my car. Room was sub-par, weed smell throughout. Amenities and breakfast were not good
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret to hear that your stay did not meet expectations. The concerns you mentioned regarding the room condition and amenities are very important to us, and we sincerely apologize for the inconvenience you encountered. We are committed to providing a safe, comfortable, and welcoming environment for all guests, and your feedback will be reviewed with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to p... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is open now. It will close at 6:00 p.m.