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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In my fifty years of travel I’ve never had a less welcoming, rude and inhospitable hotel staff. From a completely rude check in, miserable looking manager who made you feel unwelcome just by looking at him, no ice in the building, not a single glass in a room with a kitchenette or their refusal to be able to print a single page for us, although the room was nice enough, this hotel’s staff made this one of the least welcoming and enjoyable hotels I’ve ever visited.
The room was a non smoking two queen. It reeked of smoke. It was two full beds. All around the shower was mold. They were booked. Had no other rooms available.
The room was decent. The beds were extremely uncomfortable. They do not have breakfast.
Room smelled like cigarette smoke even though it's a non-smoking facility. The bed only had 3 pillows for 2 people as well as a thin blanket and when we requested another one of each (on different occasions)we were told they didn't have anymore. Same situation for towels. You get 1 bar of soap and 1 tiny single use shampoo for the shower.The accommodations were sub par.
Business response:
Dear Samantha, We're genuinely sorry to hear about the challenges you experienced during your stay, particularly with the limited amenities and the unavailability of basic supplies when requested. This is not the level of comfort or service we aim to provide, and your concerns have been shared with our team for immediate follow-up. Regarding the issue you encountered in your room, please note that we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We a... read more
Extremely Disappointing Stay – Noisy, Unbearable Room Conditions We stayed for two night and were placed in 504 room that turned out to be directly above or adjacent to the hotel's laundry facilities. From late evening into the early morning hours, the entire room was filled with constant noise and vibrations every time the machines were running. It felt like we were sleeping on top of an industrial dryer. The walls and floor literally shook, making it impossible to relax or get any sleep. We tried to wait it out, hoping it ... read more
Business response:
Dear Gaurav, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the excessive noise and disruption you experienced during your stay. It’s disheartening to learn that your concerns were not addressed with the care and urgency you deserved. We understand the importance of a restful environment, and we regret that you were unable to feel at ease. Your comments have been shared with the team for review, allowing for necessary improvements to be made. We sincerely apologize for the disc... read more
Couldn’t check in
Business response:
Dear Benjamin, We’re sorry to hear about any issues with your reservation and appreciate your patience. We strive to ensure a smooth experience for all guests and provide a welcoming stay overall. We hope you have been able to work out these issues with the booking agency, and we would love to welcome you back under better circumstances. Sincerely, Hotel Management
This is nothing like what Expedia is advertising. This Extended Stay did not have a pool, conference room, or a gym which are all three of the amenities featured on the site when I booked. Besides the friendly staff, this was a complete misrepresentation.
Business response:
Dear alanna, Thank you for sharing your feedback. While we’re pleased to hear that our team left a positive impression, we regret that you were disappointed with the amenities. It’s important to us that our guests have clear and accurate information when making reservations, and your comments will be carefully reviewed to help address any discrepancies. We appreciate your patience and understanding, and we hope to have an opportunity to welcome you back for a stay that better meets your expectations. Sincerely, Hotel Managem... read more
Please DO NOT STAY I recently stayed at Extended Stay America for three nights, hoping for a comfortable and peaceful retreat after long days exploring NYC. Unfortunately, my experience was anything but pleasant, and I feel compelled to share the issues I encountered. From midnight to 4 AM, the room was repeatedly shaken by loud vibrations caused by the hotel’s 24/7 laundry service. This made it impossible to get a restful night’s sleep, which is the bare minimum expectation when paying $500 for a three-night stay. As a trav... read more
Business response:
Dear Vishwas, We’re genuinely sorry to hear that your stay fell short of expectations. Please accept our sincerest apologies for the disturbances, cleanliness issues, and service concerns you experienced. We understand how important a peaceful environment is after a long day exploring the city. While some operational needs are unavoidable, we recognize the impact they can have on comfort and are working to reduce disruptions. Your feedback has been shared with our team to help ensure that meaningful improvements are made. Ou... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,015 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.