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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful Stench The hotel smelled like a dirty litterbox.
Business response:
Dear Anthony, Thank you for your feedback. We are truly sorry your experience fell short of expectations. Providing a clean, welcoming environment is essential to us, and we regret that this was not reflected during your visit. Your comments have been shared with our team so that we can take appropriate steps to help ensure a fresher and more pleasant atmosphere for all guests. We appreciate you bringing this to our attention, as such input helps guide improvements. We hope you will consider giving us another opportunity to ... read more
The stay wasn’t too bad. I give it 3 1/2 out of 5 stars. The bed was not properly cleaned. There were crumbs and pieces of paper on there. I’m assuming left over from whoever stayed there prior to me.
Business response:
Dear Steven, Thank you for staying with us and for sharing your feedback. Our top priority is for every guest to leave satisfied, and we are truly sorry that this was not your experience. While we are glad that some aspects of your stay met expectations, we sincerely apologize for the lapse in the preparation of your room. A well-maintained and welcoming environment is essential, and we regret that this standard was not reflected during your visit. Your comments have been shared with our housekeeping team to help prevent sim... read more
This Hotel is ridiculously dirty. Smells like mold, feces, urine and anything else you can think of. The bed sheets were clean, although the pillows had a disgusting smell. The receptionist at the front desk was extremely rude. We politely asked “are we able to get early check-in because we need to be somewhere at 3:30pm”, she made a snarky remark saying “ And I need to get you a clean room”.
Business response:
Dear Roberto, Thank you for your feedback. We’re truly sorry to learn that aspects of your stay fell short of expectations and for any discomfort or inconvenience caused. Please know your concerns have been shared with the appropriate teams for immediate review and action. We appreciate your acknowledgment of the clean linens and regret that your interaction at the front desk did not reflect the courteous service we aim to provide. Your experience is not reflective of the standards we strive to uphold, and we hope to have th... read more
bedding and towels were dirty
Business response:
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your experience. While we’re glad you chose to stay with us, we regret that certain aspects did not meet your expectations. For future visits, please know that fresh towels and linens are always available upon request at the front desk. Your comments have been noted and will be shared with the team as we continue working to enhance the guest experience. Sincerely, Hotel Management
vending machines dont work whole 2nd floor smelt terrible very dingy motel feeling
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet your expectations, particularly regarding the atmosphere and the vending machine availability. Creating a welcoming and comfortable environment is very important, and your comments highlight areas that need attention. Feedback like yours is valuable in guiding efforts to enhance the guest experience. We apologize for any discomfort you encountered and hope you might consider staying with us again to experience the improv... read more
Stay only if desperate. This location is stark. The staff are quite good,and friendly. But there was often trash in the hallway leading to the elevators. Cigarette burns on the walls of the elevators and on the counter in our room. Curtains were inoperable. Our last night was totally disrupted by a fire alarm at 12:30 a.m. No fire located. Needless to say all guests had very little sleep that night. I recommend someone from corporate visit this site soon. Complimentary coffee, etc. was meager at best.
Business response:
Dear Guest,Thank you for your feedback. While we are glad to know our team left a positive impression, we truly regret that other aspects of your stay did not meet expectations. Your comments have been shared with the appropriate departments to ensure conditions are addressed and improvements are made. Unplanned disruptions like the late-night alarm can be unsettling, and we sincerely apologize for the inconvenience. We hope you'll consider giving us another opportunity in the future for a better experience.Sincerely,Hotel M... read more
I will never return to this place, the room they gave me smells like curry. I asked to change they said we are fully booked which is bs because the one person staff did not feel like working. I wanted ice he said there is no ice machine on property. I went to the room to pour me a drink there were no plastic cups as you would expected. I went down to the reception to ask for plastic cups, I received dirty ones that I need to wash then use . Bad experience,!!!!
Business response:
Dear Guest, We sincerely apologize that your experience fell short of expectations. We understand the importance of a comfortable and hassle-free stay and deeply regret the issues you encountered. Your comments about room conditions, service, and amenities have been forwarded to our team for immediate attention and improvement. We appreciate your patience and understanding and welcome the opportunity to provide you with a more enjoyable experience should you decide to stay with us again in the future. Sincerely, Hotel Manage... read more
Showers weren’t working and staff said nothing they could do about it
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered and the lack of assistance that followed. Reliable accommodations and attentive service are central to our commitment. We are disappointed to know that this was not your experience. Your concerns have been relayed to our team to help ensure better responsiveness moving forward. We value your feedback, as it plays a vital role in helping us improve, and we hope to have the opportunity to offer you a... read more
Huge Disappointment I am writing to file a formal complaint regarding my experience related to my reservation through Hotels.com at Extended Stay America – Rutherford, NJ (750 Edwin I. Ward Sr. Memorial Hwy) on April 23–24, 2025. I booked through Hotels.com for my brother, his wife, their 9-year-old autistic child, and my sister’s 10-year-old son to visit the American Dream Mall. Upon calling the hotel directly to request a two-bed room, I was told changes had to go through Hotels.com, though two-bed rooms were available. Wh... read more
Business response:
Dear Guest, Thank you for taking the time to outline your recent experience. We understand how important it is for travel plans, especially those involving families and young children, to unfold smoothly. Coordinating third-party bookings can occasionally present communication challenges, and we’re sorry to hear this led to a less-than-ideal situation. We appreciate your efforts to resolve the matter and your patience throughout the process. Your comments have been noted and shared with the appropriate teams to help ensure b... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.