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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Property is rundown and in need of a complete overhaul. Several critters were found in the room.
Business response:
Dear Guest, We’re very sorry to hear about the disappointing condition you encountered during your stay. The issues you described do not align with the standards we strive to maintain, and we understand how unpleasant this must have been. Your comments regarding the overall upkeep of our rooms have been shared with the relevant teams for immediate review. We truly regret that your visit fell short of expectations and appreciate you bringing this to our attention. We hope you will allow us an opportunity to offer a significan... read more
The breakfast was only cookies so NOT a breakfast
Business response:
Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
There was barely any staff, I don't think they cleaned at all, there was roaches in the tub and scuffs on the wall and hair on the towels and the room vibrates literally every two hours it seems
Business response:
Dear Shanae, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so ... read more
There was BLOOD on the carpet in the room. The bed felt like a wooden plank. The hallways smelled moldy and musty
Business response:
Dear Stasha, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area so that we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management
There was a horrible smell in the hallways, evening staff on arrival were rude. no taxi's would pick up from this location. Bad smell in the room, uncomfortable bed
Business response:
Dear Stephanie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations and that you encountered issues with the room and staff interactions. Guest comfort and satisfaction are very important to us, and we will share your comments with our team to ensure we address areas that need improvement. We hope to have the opportunity to provide a more comfortable and positive experience in the future. Sincerely, Hotel Management
Dirty including towels and wash cloth. Rude & disrespectful staff. I made a complaint through extended stay and Expedia and have not heard back from either agents. No good customer service
Business response:
Dear Syreeta, Thank you for taking the time to leave your remarks. We never want to disappoint any of our guests, so we apologize for any concerns you may have had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Carpet is gross and the room smells awful. There are big black spots that look like throw-up down the hall and in the room. The staff would not clean my room / floors unless I had been there 14 days, nor would they let me borrow a vacuum or mop. My stay was 12 days. The front entry was not mopped or cleaned during the entirety of my stay.
Business response:
Dear Jamie, Thank you for your feedback. We sincerely apologize for the condition of your room and the common areas during your stay. Cleanliness is a fundamental part of guest comfort, and what you described falls far below our standards. Our extended-stay housekeeping policy should never prevent guests from receiving assistance when needed. Your comments have been escalated to our management and housekeeping teams for immediate review and corrective action. We appreciate your patience and hope you’ll consider giving us ano... read more
The room was shaking with a loud noise every night over and over I first thought it was an earthquake and panic . Then I was told it's the laundry room. Stayed one week no one came to clean the room or give us towels . Front desk they weren't friendly either .
Business response:
Dear Natacha, We’re sorry to hear about the disruptions and discomfort you experienced during your stay. The noise from the laundry room clearly caused unnecessary stress, and we regret that it wasn’t communicated or managed more effectively. It’s also disappointing to learn that your room wasn’t to your expectations and that our front desk team didn’t provide the level of hospitality we strive for. Your feedback has been shared with our management and housekeeping teams for immediate review and improvement. We appreciate yo... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is open now. It will close at 6:00 p.m.