Extended Stay America - Melbourne - Airport

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you found the room amenities inviting and appreciated our convenient proximity to the downtown area. However, we sincerely regret that certain aspects of your accommodations did not meet expectations. Cleanliness and properly functioning amenities are priorities for us, and your comments will be shared with our team to ensure improvements are made. We also appreciate your thoughts regarding the morning offerings, as guest input helps us ... read more

Business response:

Dear Guest, We’re glad to know your stay with us at Extended Stay America worked out so well, especially for a longer visit. Providing a comfortable, practical space where guests can settle in for an extended period is exactly what we aim for, so it’s great to hear that reflected in your experience. It means a lot that you would genuinely recommend us to others planning a longer visit, and we look forward to having you back again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We appreciate your kind words about our friendly team and the facilities we offer during your stay. That said, we are sorry to learn that the breakfast did not meet your expectations, and we are committed to enhancing this experience for our guests moving forward. Your feedback is invaluable to us, and we look forward to welcoming you back for a more enjoyable visit. Sincerely, Hotel Management