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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are big big big. The pool is weak weak weak. No shade small no umbrellas but nice chairs. The staff is attentive. The location is weirdly easy to get places. I currently have no hot water though.
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear you enjoyed our spacious rooms, attentive staff, and convenient location. However, we sincerely apologize for the concerns you experienced with the pool area and the lack of hot water during your stay. We understand how important these amenities are to your comfort, and this is not the experience we aim to provide. Please be assured that your comments have been shared with our maintenance team for immediate attention and improvement. We truly value your input an... read more
Room was basic. There were dirty towels hanging on the back of the bathroom door. If the room was cleaned those should have been removed.
Business response:
Dear Guest, We sincerely apologize for the oversight you encountered with the towels, as this does not reflect our housekeeping standards. A properly cleaned room is essential to a comfortable stay, and we regret that this detail was missed. Please be assured that your comments have been shared with our housekeeping team to reinforce attention to detail and ensure such issues are not repeated. Your feedback is very important to us as we continue to improve our service. We hope to provide you with a better experience in the f... read more
Great price and location . But pretty weak on amenities such as no take away breakfast and only treadmill and 1 elliptical in the "fitness center " .
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found value in our pricing and enjoyed our convenient location. However, we sincerely apologize that our amenities, including breakfast options and fitness center equipment, did not meet your expectations. Your comments are important to us and have been shared with our team as we look for ways to improve our offerings. We strive to provide a comfortable and well-rounded experience for all our guests. We hope to have the opportunity to be... read more
Continental break fast , clean room and service
Room was not very clean. Dirty towels in room when we went into room. Floors were not very clean. Requested coffee maker and it didn’t work. Breakfast is just packaged muffins and crunch bars. Bed was comfortable and bedding appeared to be clean. Good location near Melbourne downtown area.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you found the room amenities inviting and appreciated our convenient proximity to the downtown area. However, we sincerely regret that certain aspects of your accommodations did not meet expectations. Cleanliness and properly functioning amenities are priorities for us, and your comments will be shared with our team to ensure improvements are made. We also appreciate your thoughts regarding the morning offerings, as guest input helps us ... read more
There is a very weak breakfast. The pool needs shade and the front door should be sitomatic. Big room.
There is no breakfast. You can't call breakfast to the very few cheap sweet treats the put out. Horrible. Internet is really bad unless you pay more in addition ti what you paid already. There is not enough personal at the reception desk and they keep you waiting for long times. The rooms are poorly clean.
Business response:
Dear Guest, We sincerely apologize for the shortcomings you experienced during your stay, including concerns with breakfast offerings, internet service, and room cleanliness. This is not the level of service we strive to provide. We understand how frustrating these issues must have been and regret the inconvenience caused. Please be assured that your comments will be shared with our management and housekeeping teams for immediate review and improvement. We truly value your input and are committed to enhancing our guest exper... read more
I don’t use the laundry, the pool don’t look clean. The breakfast is awful. Just coffee and fruit bar like only 4 bars in the stand, no napkins. The stove in the room the burners rusted and the oven not clean.
Business response:
Dear Guest, We are sorry to hear that several aspects of your stay did not meet your expectations. Cleanliness and the condition of our amenities are very important to us, and we regret that the breakfast selection and the condition of the stove and oven in your room were not satisfactory. Your comments will be shared with our housekeeping and maintenance teams so that these concerns can be addressed and improvements can be made. We appreciate your input and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,599 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.