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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice premise and location. Everything wae excellent, the bed was just a little hard, which made it difficult to sleep. My other room had tolet malfunctions, maintenance came up an replaced a valve.
It was very basic. It is in a good location and is walkable to a shopping mall and restaurants. The inside cleanliness, especially the room, was below expectations. The microwave and cabinets above the stove had dried food on them. The bed skirt was dirty and the floor needed cleaning. The sheets were clean, but based on the condition of other things, I was glad we brought our own pillows. Most of the staff was nice, but when I called the hotel back about an item of clothing I left in the room, which I wanted to pick up, I w... read more
Business response:
Barbara, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We appreciate your positive feedback and hope to have the chance to redeem ourselves. Sincerely, Hotel Management
I liked everything , bit one thing about the room our line of communication was cut off to front desk. The phone line was CUT!!!!!
Business response:
Julia, thank you for choosing Extended Stay America and sharing your experience. We are glad to learn that you had a pleasant stay overall. However, we apologize for the inconvenience you experienced due to the maintenance issues you outlined. We will review this with our engineering team and immediately fix the problems. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management
The staff were universally friendly and attentive. They strived to make an extended stay pleasant and profitable.
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Everything was clean and comfortable. I’m down here several times a year test flying airplanes at the airport right next door. I will be booking this hotel from now on.
Business response:
Thank you for your review. We thank you for choosing Extended Stay America, Melbourne Airport. We look forward to having to you stay with us again in the future.
Once you get in it’s fine. Room 111 had the door off set so it was hard to open and harder to close. Other than that the kitchen is a little dated but a decent cheap place to stay.
Business response:
Jon, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Access
Business response:
Thank you for choosing Extended Stay America, Melbourne Airport for your home away from home.
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.