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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, the hotel was good. Check-in was easy and fast. The room had a small kitchen in it. The sheets were clean and the bathroom was clean. I liked that they provided plenty of towels. We chose the hotel because of the location. There were a lot of restaurants to choose from and places to shop.
Business response:
Dear Jamishela, We appreciate your positive feedback about your stay at Extended Stay America. We are glad the check-in process was easy for you and that you found the small kitchen in your room convenient. Cleanliness met your expectations, and ample towels were provided for your comfort. Our location offers nearby restaurants and shopping, making it a convenient and accessible stay. Thank you for choosing Extended Stay America, and we look forward to welcoming you back.Sincerely, Hotel Management
We didn’t know that there would be no ice available.
Business response:
Dear Joyce, Thank you for taking the time to share about your stay. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope you will stay with us again soon.Sincerely,Hotel Management
Meh. Building is showing its age. Strange smell in the hall and in my room. Bed was okay. It was a place to sleep but that is about the best I can say for it.
Business response:
Dear David, Thank you for reviewing your recent visit to our hotel. Although the issues you described are not typical for us, we sincerely regret not meeting your expectations. We will address your concerns with our team to ensure a more satisfying stay for our guests moving forward. We hope you consider this an isolated incident and revisit us so we can show you the exceptional experience we typically provide.Sincerely,Hotel Management
Life Saver My daughter needed a place to stay asap. Quick and easy. Thank you!!
Business response:
Dear Guest, Thank you for reviewing your experience with Extended Stay America. We are delighted to learn that you were pleased with the timely, convenient service and accommodation we provided to your daughter. It is always a pleasure to read reviews like yours as we continually strive to deliver a seamless and comfortable experience to every guest staying with us. We hope you will continue to choose our hotel for future visits, and we look forward to welcoming you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.