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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice
The gal at the desk was very helpful friendly . Nice room.
Business response:
Dear Michelle, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
The lady who checked me in ,was awesome,she was so sweet!
Dingy and Disappointing I liked the area, the security, and the general layout and amenities of the hotel. However, it was very disappointing to check in and find a completely bare/empty kitchen. When I reserve a hotel that says they provide a full kitchen, I expect every element of a kitchen to be there. We checked in at around 7:30 pm, after an exhausting day, and just wanted to make the food we brought with us and have dinner. THERE WEREN’T EVEN KNIVES AND FORKS!!! Give me a break. I didn’t want to have to trek what seeme... read more
Business response:
Dear Andrea, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
When I checked in, my room door was secured. Anyone could just walk in at anytime. I was switch to another room but door key card wouldn't work. So I was switch to a third room. Room was not best but okay. I will not be staying there again.
Business response:
Dear Carlos, Thank you for choosing Extended Stay America for your visit. We apologize for your disappointing experience but are glad that our staff was able to make it up to you. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Well Below Expectations The door card reader was very finicky. There was no trash can in the room at all. The cabinets were built circa 1984. The sheets were poorly fastened to the mattress and were stained. The lamps had either no bulbs or were otherwise not working.
Business response:
Dear Phillip, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,254 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.