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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly helpful staff. Loved everything.
Everything was fine I checked in late and the person on duty I guess was making his rounds
Business response:
Tyrone, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the inconvenience you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for your feedback, and we hope you will stay with us again soon at Extended Stay America. Sincerely, Hotel Management
The customer service was really nice.
The staff was more than accommodating & friendly.
Business response:
Donnie, thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one! We appreciate your feedback and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
It was an ok stay Overall the stay was comfortable minus the housekeeping , we asked a housekeeper to have our room cleaned she never cleaned it that day and promised to do it the next day — that never happened. Very disappointing with a 3 night stay and no room clean in between. There was a weed stench in the hallway , idk if that’s the norm but it definitely through off our stay.
Business response:
Chelsi, we are glad you had a comfortable stay with us, and we appreciate your nice rating. However, we regret any inconvenience related to housekeeping. We will share your comments with the appropriate individuals to review this matter. In addition, we apologize for the concern you mentioned. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure we are well poised to serve you better during your next stay. Thank you ... read more
Great place to stay
Business response:
Dianca, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our accommodations! Providing an exceptional stay to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit. sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.