Extended Stay America - Memphis - Germantown

Business response:

Dear Joyce, Thank you for taking the time to share about your stay. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope you will stay with us again soon.Sincerely,Hotel Management 

Business response:

Dear David, Thank you for reviewing your recent visit to our hotel. Although the issues you described are not typical for us, we sincerely regret not meeting your expectations. We will address your concerns with our team to ensure a more satisfying stay for our guests moving forward. We hope you consider this an isolated incident and revisit us so we can show you the exceptional experience we typically provide.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your experience with Extended Stay America. We are delighted to learn that you were pleased with the timely, convenient service and accommodation we provided to your daughter. It is always a pleasure to read reviews like yours as we continually strive to deliver a seamless and comfortable experience to every guest staying with us. We hope you will continue to choose our hotel for future visits, and we look forward to welcoming you.Sincerely,Hotel Management