Extended Stay America - Memphis - Germantown West

Jeanie 

on Expedia

12 years ago

It's ok for one night but no extras here. We reserved a non-smoking King size bed. When we checked in we were told all the King size beds were taken. What is the point of a reservation then? So they told us they could cancel the reservation or we could have a Queen sized. We were pressed for time and did not have the luxury of shopping around for another hotel so we decided to go with the Queen. When we got to our room we immediately noticed it was a double. When we called the front desk they assured us it was a queen. It wa... read more

Carla 

on Expedia

12 years ago

Great Hotel for Relaxtion! I really enjoyed my stay in Memphis, TN on Tuesday, October 23, 2012. I was surprised that my reservation was still honored considering that I had attended a concert and arrived late to the hotel. The night staff member was very prompt, courteous and accurate. When i checked out the following morning, the housekeepers were very polite as I got off the elevator to make my departure. The girl who worked the desk that morning around 9am was also very courteous and gave me directions on how to get back... read more

Nielsp 

on Expedia

12 years ago

Very Great This place felt very luxurious. Nice quiet neighborhood it was very clean and new. The mini kitchen is great. Wish I was staying longer. I will definitely be checking for this chain again. Only a little more than cheapest prices. 

Anonymous 

on Expedia

12 years ago

didnt like bed Bed was uncomfortable and the super thin sheet kept coming off so i kept waking up on bare mattress. 

Johnny 

on Expedia

12 years ago

very good value for the price. For the money, it was great. The parking lot was well lighted and it is a great safe location of the city. 

Al 

on Expedia

12 years ago

Okay Room was not cleaned well before we arrived. The bathroom waste can has used feminine products in it. Stayed 2 days no room service had to get coffee for second day from front desk 

Shanethang 

on Expedia

12 years ago

nice place Nice place to stay, clean and convenient. Only issue I had was having to wait for ten minutes at the front desk when i was locked out of my room due to a miscommunication with my reservation. 

Anonymous 

on Expedia

12 years ago

Hidden discreet location for when you want privacy The hotel is located out of the way, very discreet location. A perfect price for the night. 

GP 

on Expedia

12 years ago

Required Very Pleasing. Rooms were smaller than the appeared in the pictures though.